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My Kickstarter is going to end in failure today. What went wrong?

20 pointsby 54mfover 10 years ago
https:&#x2F;&#x2F;www.kickstarter.com&#x2F;projects&#x2F;samuelfine&#x2F;newbee-central-command-for-new-parents<p>My Kickstarter for Newbee, an app I&#x27;m building for new parents, ends this afternoon, and it will fail. I&#x27;ve received nothing but positive feedback on both the concept itself, and on the Kickstarter project, from individuals ranging from 20-something techie dudes to 60-something mothers of 5. Everyone loves it, in theory.<p>I got a great write-up on Brit + Co, a weird one on Boston.com, tweeted about by people with 100k+ followers, and I even had the chance to pitch my app to Mark Cuban on Good Morning America this morning.<p>https:&#x2F;&#x2F;gma.yahoo.com&#x2F;video&#x2F;39-shark-tank-life-39-125534906.html<p>And yet. Finding backers has been like squeezing blood from a stone, even after nationwide exposure on the #1 morning show.<p>Positive feedback across the board, millions of eyes, near-zero response. What am I missing here?

17 comments

smt88over 10 years ago
Seems like it just means it&#x27;s not solving an urgent-enough pain point.<p>Marketing consumer apps is REALLY hard. I can&#x27;t possibly overstate that. It&#x27;s expensive as hell and requires a lot of hustle on your part.<p>The reason it&#x27;s so hard is that consumers don&#x27;t want to download apps and rarely do. So asking consumers to just download and try your app is hard enough, but you&#x27;re actually asking them to pay for it ahead a time. That&#x27;s a tall order.<p>I&#x27;ll also give you some more honest feedback than others seem to have been. It&#x27;s a great design and idea, but it&#x27;s almost impossible to get people to create a new habit.<p>If people weren&#x27;t already tracking their baby&#x27;s every move, they&#x27;re not going to start doing it now unless the benefit is really, really clear.<p>A good example is fitness&#x2F;calorie tracking. That&#x27;s something that a pretty large percentage of people bounce off of, and the reward is feeling better, living longer, and looking better. That&#x27;s a pretty big reward, and it&#x27;s still not an easy thing to get people to do. (Though I should note that people have actually been doing that activity for a long time.)<p>So this is a really steep hill for you to climb, and it may not be monetizable in the end. That&#x27;s ok, though, because you&#x27;re done a fantastic job so far and will always be able to point to this product to show that you can execute. That&#x27;s really valuable for the rest of your career.<p>My suggestion, which a VC gave me years ago, is to choose metrics for success (number active users, dollars made, etc.) and choose a target date. If you don&#x27;t hit a goal for those metrics by that date, walk away from the project. If you don&#x27;t have a concrete way to cut yourself off, you&#x27;ll allow hope to string you along forever. Trust me, I&#x27;ve been there more than once!
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ebrewsteover 10 years ago
Some critical feedback -- I have a baby coming in March and I collect data and do analytics professionally, so I should be your target market.<p>In your video, I didn&#x27;t see one concrete thing I get from collecting the data. The most depressing thing about committing to collecting data is finding out you can&#x27;t make meaning from it. There are tons of reasons why that can be, but you didn&#x27;t put my mind at ease. Collecting data is too much work to do with no assurance of payoff.<p>In addition, I have experienced Kickstarters that are over a year late (others have been on time). If I&#x27;m trying to track a newborn, I&#x27;m not gambling on a Kickstarter. It&#x27;s fine for a trinket, not a time sensitive thing.<p>I really hope you find your success recipe, but these two problems are deadly to me.
DanBCover 10 years ago
I don&#x27;t understand what it does. Or I do undersrand what it does, I just don&#x27;t understand <i>why</i>.<p>Being hyper-aware of everything happening with your infant adds stress but provides very little benefit. There are a few things people do need to track or at least be aware of: meconium; billirubin, vaccinations. Tracking temperatures when the child is ill.<p>If the app was linked to evidence based advice (&quot;when should I call the doctor?&quot;; &quot;can my age X infant eat food Y?&quot;; &quot;what are the recommended sleeping temperatures&quot;) then I could understand it. But that would be a scary app to write because you&#x27;re giving medical advice.<p>Why do I want to how many nappy changes my three-month old infant has had today?<p>Some people have weird ideas about forcing the infant into a routine - especially around sleeping. Tracking sleep patterns is probably going to raise anxiety around sleep, when what parents really need to know is to put the child down to sleep withput rocking it or cuddling it to sleep, and to respond to the infant when it cries. &quot;Cry it out&quot; techniques are abusive if they start before the child is six months old, and need to be done carefully if tried after then.<p>The only use I can think of for the app is specifically advised against in your faq:<p>&gt; While Newbee is great for tracking daily events and statistics, it&#x27;s not really meant to be used as a digital journal or scrapbook.
echolimaover 10 years ago
As the father of a 6 week old, I am curious about the app, but I&#x27;m not sure I would use it. Maybe the wife would. I&#x27;ll put a link to your KS on my blog post today; which means nothing because I have 4 readers. Sorry. But maybe I&#x27;ll get slashdotted :) (is that still a thing?)
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massungover 10 years ago
FWIW, as a father of a 5-y.o. still remembering the early days, I believe your target audience (for a KS) is <i>really</i> small.<p>Think of it like this:<p>My child is born and I come across your KS page. I&#x27;m not going to invest because by the time the KS ends and development completes I won&#x27;t have a perceived need for your product. So, what I really needed was to come across your KS page when my wife was 3-4 months pregnant. Yet, as a would-be first time parent I really had no idea what I would or wouldn&#x27;t want&#x2F;need. And after the first child, I&#x27;m not feeling the pressure to get and use such an app without a specific concern (e.g. a genetic condition or predisposition to watch out for). There&#x27;s definitely more fear with the first child.<p>So, for a KS, your paying audience is a couple (or person) that is 3-4 months pregnant with their first child. That&#x27;s a <i>very</i> limited audience.<p>Now, the audience for the app itself is potentially very large. I remember that <i>after</i> my daughter was born going online to find all sorts of information and apps for all sorts of things related to her early days.<p>My gut says this is just an app that would be much better off ignoring crowdfunding all together. Just make it, list it, and market it. It has a lot of potential. Also, I&#x27;d pay attention to what vitovito stated about updates and keeping up momentum as it holds true after release as well.
CmonDevover 10 years ago
&quot;I&#x27;ve received nothing but positive feedback...&quot;<p>People are generally nice because it is considered polite.
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vitovitoover 10 years ago
Hi, designer here, and also someone whose friends have done a bunch of Kickstarters, and have written about their experiences.<p>I see two core issues, and neither are readily fixable.<p>First, &quot;I&#x27;ve received nothing but positive feedback on both the concept itself, and on the Kickstarter project, from individuals ranging from 20-something techie dudes to 60-something mothers of 5. Everyone loves it, in theory.&quot;<p>Second, &quot;Finding backers has been like squeezing blood from a stone, even after nationwide exposure on the #1 morning show.&quot;<p>I&#x27;ll take them in reverse order.<p>&quot;Kickstarter is not a store,&quot; and Kickstarter means this two ways. As a consumer, there&#x27;s a chance you won&#x27;t get your product, or it won&#x27;t be high-quality, or won&#x27;t be what you expected, etc. But as a project starter, it also means there aren&#x27;t roving bands of consumers looking for something to buy.<p>Common metrics for Kickstarter projects say that if you don&#x27;t have a large enough social network to get you 25-33% of the way to your goal in the first 24-48 hours, you won&#x27;t succeed. That&#x27;s not a factor of money; you don&#x27;t want one wealthy aunt to contribute $3,000. It&#x27;s a factor of social reach. This is because most of your funders are people who know you, and their friends, and their friends, and their friends. You get bumps from strangers with media coverage and social networking, but that&#x27;s not a primary means of finding backers. Expectant parents are not stopping by Kickstarter to shop for baby-tracking apps between Target and Baby R Us.<p>That means you needed $3k in expectant parent friends on day one, and you had $1200. Kickstarters aren&#x27;t slow grinds to success, they&#x27;re two big bumps: beginning and end. You have three reward tiers which don&#x27;t require someone to actually be invested in your application, you didn&#x27;t regularly post backer updates to keep engagement up, and you had no user comments for a month. You didn&#x27;t have enough traction, because you didn&#x27;t try to get enough traction <i>before you started.</i> Everything is marketing.<p>Sure, some of the lack of viral spread might be bad timing -- more babies are born in September than any other month, and once the baby&#x27;s here, you&#x27;re too busy to discover and use a new app. Maybe you need to be pitching this nine months ago, or again after the new year, to newly-pregnant parents.<p>Or, maybe everyone loves it in theory, but experienced parents know they would never, ever use it. And that&#x27;s the first issue.<p>There&#x27;s <i>one sentence</i> in the entire video + text description that describes a benefit for a parent in using your app. &quot;You can use the data you collect to identify patterns in your infant’s life, useful for narrowing down the causes of sleep problems or watching for allergies or illness, and to track growth and development over time.&quot;<p>That&#x27;s it. The rest of the video+text talks about the app itself, which doesn&#x27;t tell me why I&#x27;d want to use it.<p>That tells me there isn&#x27;t a use case for your app. You are one parent with one data point about how you raise your (first!) child. You emphasize personalization in the app because you don&#x27;t know how other families work. Your experience is not universal, and neither is your desire to collect data.<p>There are baby tracking notebooks (the paper kind), and there are sites like Trixie Tracker, and they have very niche audiences, because people have been raising babies without apps for thousands of years. A parent has enough to do without figuring out correlations in data on their own from the data they laboriously log in your application.<p>If you don&#x27;t basically live on sites like Trixie Tracker, talking with their users, discussing the shortfalls of it and related apps, how can your app be any better? How can it provide real value?<p>If you&#x27;re not literally living with other new parents and collecting data for them, so you can figure out the correlations and provide advice to them, and see if the advice works, how can you be sure your app will provide enough actionable information once people start logging data in it?<p>This is an app you&#x27;re building for yourself, not for other parents with newborns, and you don&#x27;t know enough people who want to support you financially in doing that.<p>If I was hired tomorrow to fix this app, the first thing I&#x27;d do is a literature review of common problems new parents face, and common questions and concerns, and common patterns of sleep and sickness, etc., etc. The thing new parents want the most is reassurance everything is normal and okay. You could probably draft a new version of the app to start testing just from existing literature, instead of your own experience.<p>Then I&#x27;d make you decide if your market is obsessive-compulsive data nerd parents, the kind who already use trackers, or if you&#x27;re trying to make something for a general audience.<p>For data nerd parents, I would then camp out on every baby-tracking stats site and app, and start spending days and weeks living with new parents, to figure out not just how to log data most effectively, but also, what are the things they&#x27;re not getting out of their current trackers and why? And how do those things change as their experience as parents changes (second kid tracks different things than first kid) and as the kids age (older kids track different things than younger kids).<p>A general audience includes Android phones, and doesn&#x27;t pay for apps, for starters. But a general audience also wants more immediately actionable data, &quot;I have a specific problem, I want to put a bunch of data in, and I want the app to tell me what to do about it.&quot; That&#x27;s a different app from what you&#x27;ve got going on right now.<p>The net effect of doing all that real-world legwork means when you&#x27;re ready to restart your Kickstarter (in 18 months), you&#x27;ll hit your 25-33% goal in 24-48 hours, because you have enough of a network of invested users now.
ismailover 10 years ago
@smt88 &quot;Seems like it just means it&#x27;s not solving an urgent-enough pain point.&quot;<p>I think this is your issue, and you are targeting the wrong market.<p>As i parent i have personally tried a few baby tracking apps. Good in theory, but not really solving a problem (IMHO)<p>While your app may have a better UI and be simpler than others out there, i think these class of apps all suffer from:<p>* You have to remember to enter in the information, open the app and capture it. With a newborn, who is quite demanding , having to nurse every 2-3 hours, sleep deprived etc. Just seems to be a bit more work than needed * What use or benefit do i get from the data? So i can monitor trends? Why? * Monitoring trends is easy for parents, especially when they are doing are caring for the kid themselves. My wife is at home.,She knows when my son is not nursing enough, or she knows when he has not pooed or has not had enough wet nappies.<p>You are currently marketing this at &quot;Parents&quot; in general, maybe if you target it Parents who have their kids in Daycare (i.e Remotely keep track of whats going on with your kids) it would be an easier sell.<p>I know i would want this data if my kids were in daycare.
Psylocyberover 10 years ago
Mobile app kickstarters don&#x27;t do well, because they aren&#x27;t necessary.<p>Create the app on weekends and weeknights if you have a full-time job. Then release it and start making revenue.<p>Then, if you have ideas that need funding to improve the app, go for it.<p>Most people I talk to won&#x27;t fund weekend project apps, no matter how good the concept seems. Get it out there and see how the market responds.
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firebonesover 10 years ago
Your target market is the intersection of quantified self adherents and new parents. So you&#x27;re starting in a hole because I&#x27;m guessing that is small. From experience, the whirlwind of new parenthood is antithetical to feeding that quantified self need. (Recording--for sharing with relatives and others--is a notable exception.)<p>I get it--there are a lot of &quot;first year diaries&quot; that get sold as shower gifts but far more often than not remain untouched. My guess is that a lot of your positive feedback might come from these buyers--people who are buying this for someone else.<p>The premise might be to find some angle where the quantification can be done very passively (since it is really &quot;quantified other&quot;) and put into a form suitable for years later when moms finally get around to scrapbooking the early years--when they finally have breathing room and are longing for the original new experience.
patmccover 10 years ago
Two things jumped out at me when I initially saw your kickstarter (prior to this HN post):<p>1) $16 for a year of app access is a lot. We could argue about whether that should be a lot or not, but in the current market it really is.<p>2) Timing is a bit difficult on this - with most Kickstarters, people are ok with getting it &quot;whenever&quot; - sometime in the medium-term future is fine for a widget or a computer game. For your app, I&#x27;d want it ready the day by kid is born - no sooner (if it&#x27;s subscription) and no later (I&#x27;d miss some events). So it&#x27;s a tough thing to back in advance. You say it would launch &quot;later this year&quot; - not helpful if I either have a newborn right now or aren&#x27;t already expecting.<p>Edit: that said, it looks like a cool project, please continue with it. I fully expect to have a need for this app within 2 years, and would probably pay $10-$15 for a subscription.
grantcoxover 10 years ago
I guess I just don&#x27;t see why Newbee is so much better than existing baby trackers, that I want to invest in seeing it made. Yes the UI looks nice, but the actual features don&#x27;t seem any better than the dozens of trackers that are already on app stores.<p>If this was an existing product on the app store, and was also just a few dollars, I may have bought Newbee because it looks prettier. But $16 for a chance to use a 1 year subscription (if it&#x27;s ever made, and I have another child around the same time), of a product that doesn&#x27;t seem to have any advantage other than &quot;prettier&quot;... I&#x27;ll pass.
digitalcreateover 10 years ago
Tracking information is only useful if it allows you to DO something with that information. A simple list of play and poop times doesn&#x27;t do you much good. A more useful thing would be to give parents information about what&#x27;s happening that will help them. Is that a normal amount of activity? How does it compare to other babies that are being tracked? Can you discuss this information through a social network to get feedback? What do experts recommend at this stage? Etc.
mobiuscogover 10 years ago
Not exactly a new parent here, but your app wouldn&#x27;t have gained any traction in our houshold:<p>Looking after a newborn (and beyond) is often more than enough work on its own - the last thing you want to do is also record everything that&#x27;s happening.
TenJackover 10 years ago
Just some general video feedback, the music used in your video is too scattered for me. It seems like something more soothing and upbeat would be better.
skoreckyover 10 years ago
Why not try generating revenue from the app?
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yuashizukiover 10 years ago
man, not a lot of dood care about a babby, maybe thats y.
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