Rob, I spotted this on the download page:<p><i>>"During this 15-year journey they were acquired, but subsequently
bought the company back a few years later and are now wholly owned by
the staff."</i><p>Non-small tech companies owned by staff are pretty rare. Have you ever
written anything about the experience? Does it work well? Is it
structured like a co-op or similar?<p>(sorry for the barrage of questions, but I've always wondered about
this)
If I ever start another company, I am definitely going to do this. The burden of supporting only paying customers is so much lower, and you can really focus on what's important to them.
The fact that we even have a discussion about this is amusing. Outside the tech bubble what business even questions if they should be charging customers or not [1].<p>1. I am not saying that tech businesses are wrong to not charge (it is the most rational thing to do in many cases), but just pointing out how unusual tech is.
I enjoyed hearing about the history of FastMail, but there isn't really much here about "Why You Should Charge from Day One". How do we know FastMail couldn't have had more success with ads?