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Why Uber/Lyft’s 5-Star Rating System Needs an Overhaul

1 pointsby jtoemanover 10 years ago

1 comment

lkbmover 10 years ago
Firing for getting nothing but 4&#x27;s (avg=4) seems wrong (even if they have enough supply that they can afford to do that). Firing for getting 80% 5&#x27;s and 20% 1&#x27;s (avg=4.2) seems reasonable.<p>From Uber&#x27;s FAQ: &quot;We suggest that a partner never asks a user to &quot;rate me five stars&quot;. Historically, partners have received lower ratings after asking for 5 stars. If a partner provides exceptional service, the majority of time he&#x2F;she will be awarded five stars!&quot;<p>This seems to ignore the fact that exceptional service is, well, exceptional.