I'm looking to move away from our current help system solution - where we use clunky (won't name names) software to generate html/xml files of content/indexes that we then upload. It then adds basic searching. It is a beast to update, and the JS that powers it weighs in at nearly 2 megs.<p>I've been looking at http://68kb.com/. Has anyone used it? Does anyone have other, similar software to recommend? php based/mysql database is what I'm looking for, ideally.
There's phpmyfaq which looks more like the specific tihng you have in mind, but I really think a wiki is a better idea.<p>Mediawiki is the best choice if you don't need to do funny stuff like setting up closed groups.<p>But like jacuesm said, the trac wiki is also nice but only if you intend to use the other trac capabilities IMO.
That looks really nice - I like it. I've used Cerberus Help Desk in the past and it was nice. ZenDesk, Kayako, Helpspot, and more fill this gap. Check out this past link: <a href="http://news.ycombinator.com/item?id=404963" rel="nofollow">http://news.ycombinator.com/item?id=404963</a>