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NUMMI 2015 – Why are most American cars still not as good as foreign cars?

66 pointsby warunslalmost 10 years ago

9 comments

boyakaalmost 10 years ago
I worked for a connector company in Japan (JST) for my co-op during undergrad, and continued to work for them in Michigan for a couple of years. Without listening to the podcast, I can already say that the attention to detail and quality in Japan is incredible. American connector companies no doubt perform the same testing, but in Japan each employee has a very specific focus and will work relentlessly on that. They also have a large pool of contract workers to perform these tedious tasks, and sadly their job stability is not fantastic... In my 6 months there I went to at least 4 goodbye parties for laid off contract workers. On top of that, working 8am ~ 6 or 7pm minimum is the norm. While I was there I was the only one that would leave at 5pm (I was forced to) while everybody else would take a 30 minute lunch-like break then get back to work, sometimes until 11pm. Although, they at least would mostly all leave on Friday after a 30 minute clean-up period at 5pm.<p>American employees tend to have wider responsibilities and probably wouldn&#x27;t be able to handle the relentless dedication to detail that is expected of Japanese employees. Even though my office in Michigan was the same company and had access to the same parts as Japan to sell to American car companies, our work force just did not compare to Japan in its devout dedication to the customer and making sure that parts are perfect in every detail, down to plastic packaging and boxing that they are shipped out with.
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crdoconnoralmost 10 years ago
If anybody&#x27;s curious about the real history of Toyota, and how it came to dominate the auto market, read this instead:<p>&gt;Let me start my talk with a little story. In 1958, Japan tried to export this first passenger car to the US market. The company was Toyota, the car was called Toyopet. And, as you can guess from the name, it was a very cheap, small subcompact car, more of a four-wheels-and-an-ashtray kind of thing, which Toyota hoped rich American consumers could pick up as an afterthought, after finishing their grocery shopping with the changes left. Unfortunately, it was a total flop, so much so that Toyota actually had to withdraw the product. In the realm of failures, this is, like, the biggest thing. It&#x27;s not just not selling well -- it had to be withdrawn from the market.<p>&gt;This provoked a very heated debate in Japan. The free trade economists centered around the Bank of Japan, the central bank, said, &quot;Look, this is what happens when you go against the theory of comparative advantage. In a country like Japan, which in relative terms has lots of labor and little capital, we shouldn&#x27;t be producing things like motor cars, which are very capital-intensive in production.&quot; Of course, at that time, Japan&#x27;s biggest export item was silk. So, case proven, already. And they said, &quot;Don&#x27;t tell us that you couldn&#x27;t succeed because you didn&#x27;t have help. You had 25 years of very high tariff protection. We kicked out all the foreign car makers 20 years ago and didn&#x27;t let any of them in since then. And back in 1949 this central bank even injected public money into Toyota to save it from bankruptcy. So, please don&#x27;t tell us that you couldn&#x27;t succeed because you didn&#x27;t have help, because you had all the help you can ask for.&quot;<p><a href="http:&#x2F;&#x2F;mrzine.monthlyreview.org&#x2F;2008&#x2F;chang030808.html" rel="nofollow">http:&#x2F;&#x2F;mrzine.monthlyreview.org&#x2F;2008&#x2F;chang030808.html</a><p>Toyota benefited for at least 40 years from the intentional suppression of the Japanese currency as well as subsidies and tariffs on foreign car imports.<p>This long-term mercantile policy corroded the US car industry to the point where it simply couldn&#x27;t compete. The general use of the US dollar as the world&#x27;s reserve currency didn&#x27;t help either.<p>If Japan <i>hadn&#x27;t</i> followed a mercantile policy, we&#x27;d probably be having a similar discussion today about why American business culture and attention to quality is superior to Japanese.
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Animatsalmost 10 years ago
Today, of course, the NUMMI plant belongs to Tesla.<p>For a good book on the subject, see &quot;Car Guys vs. Bean Counters&quot;, by GM&#x27;s Bob Lutz. He was the one who insisted that GM improve their sheet metal fit and paint quality. Neither was really that hard, but GM hadn&#x27;t focused on perceived quality.<p>Lutz points out that at one point, the NUMMI plant was making a model which shipped with both Toyota and GM badges. The Toyota model was getting better reviews on quality, even though it was the same car made on the same assembly line by the same people.
rogersmalmost 10 years ago
Surprised how many people are talking about currency&#x2F;government protection and so few people about engineering.
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crdbalmost 10 years ago
On a higher level, there is certainly a case that foreign manufacturers have more resources available per dollar per car. In other words they can afford to put more in a car for the same sale price. Trying to sketch my thoughts:<p>In Germany, it is thanks to European monetary policy that artificially depresses the Deutsche Mark, allowing for cheaper exports and lower costs for German companies, as well as a captive market whose currency is overvalued in exactly the same way destroying local industry (i.e. German loans pay for German cars to be sold to the Europeans but the other way round is much harder). Hello VW, goodbye Rover. On top of this Germany is absorbing East Germany which is a handy source of incredibly cheap labour (in the same way that illegal labour is in the US food and farm industry) AND massive subsidies for whoever wants to go take advantage of it (I know a company that opened a very, very expensive plant 200km from Berlin because the subsidy was such that they came out profitable even if the plant lost money for 20 years).<p>In Japan, it is both systematic currency devaluation and the keiretsu system (which I think is what drives the continuation of &quot;Japanese corporate culture&quot; rather than the other way round). Its effects are&#x2F;were (til early 2000s, not sure about today): cheaper currency from systematic yen devaluation (same as the eurozone effect), lack of competition including collusion to keep wages down locally (tough immigration laws help), collusion to maintain very high prices effectively &quot;taxing&quot; the population with the money directly &quot;financing&quot; inefficiencies within keiretsu companies. These are all structural advantages to Japanese manufacturers.<p>Culture plays a part, no doubt. There are appeals in the Tokyo metro to buy Japanese bonds as a &quot;patriotic duty&quot;, which is a form of voluntary further taxation (and just look at who owns the majority of JGBs). The Mittelstand culture, excellent education and long history of industry in Germany certainly help. But I think macro factors are equally if not more important, and much fewer discussed in &quot;normal&quot; circles (i.e. outside finance).
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hukepalmost 10 years ago
They are right. It is about the trust to the brand today. It will take quite a long time for american car producers to gain that of the people again.
ExpiredLinkalmost 10 years ago
... and I thought the Germans build the best cars ...
acqqalmost 10 years ago
Great insights.<p>OT, but speaking about quality and the hidden interests of the people making the product: the page works very, very bad on iPhone and iPad. Is it better on other mobile devices or is it the case of developers developing on the desktops and just beleiving it&#x27;s good enough on anything else?
bootloadalmost 10 years ago
transcript is here: <a href="http:&#x2F;&#x2F;www.thisamericanlife.org&#x2F;radio-archives&#x2F;episode&#x2F;561&#x2F;transcript" rel="nofollow">http:&#x2F;&#x2F;www.thisamericanlife.org&#x2F;radio-archives&#x2F;episode&#x2F;561&#x2F;t...</a>
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