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1

The mobile gold rush is over

3 pointsby evanhamiltonover 12 years ago

2

Typeset.css: open source CSS typography reset for styling user-generated content

32 pointsby evanhamiltonover 12 years ago

3

The science of customer service: emoticons make 84% more users happy

4 pointsby evanhamiltonover 12 years ago

4

Net Promoter is a bad measure of customer satisfaction (& what we use instead)

5 pointsby evanhamiltonover 12 years ago

5

Sorry, but your customers don't care if you're sorry.

18 pointsby evanhamiltonalmost 13 years ago

6

How Airbnb scaled to 24/7 support (including phone) in 1 month

49 pointsby evanhamiltonabout 13 years ago

7

How to prepare your customer service for SXSW in 30m

3 pointsby evanhamiltonabout 13 years ago

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