The article is somewhat misleading. Keeping up with software evolution is something large North American companies struggle with as well, and while Japanese companies may be slower to adopt some software trends that are commonplace here, Japan lags in very few areas technologically - and leads in a lot of others. Every time I visit I'm blown away by the innovative application of technology. There are electronically controlled traffic lights aplenty in Japan, ubiquitous high speed internet, and all the accoutrements of modern electronic communication in greater abundance and density than most of North America. The "human powered traffic lights" the writer alludes to are just safety officers who assist traffic and pedestrians at some crossings where construction is underway, usually <i>in addition to</i> to the usual traffic signals; an example of the emphasis on service and attention to detail sorely lacking on this side of the pond. If faxes are still in use it's a result of the fact that practically everybody had one in their house long before most North Americans had ever used one. Having been so widely adopted, it's not too surprising that their use has continued for longer. I think the author went a bit hyperbolic in an effort to make a headline out of something which is actually not that big of a deal, although there are likely just as many if not more opportunities for software modernization in Japan as there are elsewhere.