I understand that the user had a very inflammatory attitude, but the dev helping the user actually agreed with his concerns. Yeah, the user wasn't being nice, but the dev was nice anyway. This happens everywhere, every day, in real life. It's not just the Internet's veil of anonymity, it's just that people are mad for reasons often beyond what you can see.<p>It looks like the user just needed to vent, and the dev seemed to ignore it. And that's what you should do. Trying to interact meaningfully with an emotion that doesn't mean anything will not help you. Pointing to community standards will often only aggravate mad people further. <i>Either help the person or lock the issue and leave it at that.</i><p>Calling out specific people publicly in HN posts is not a good idea either. If you must, I suggest anonymizing the content.