> <i>Inevitably, I quite consistently can’t remember the word for each service – a fact that surprised this particular rep, “How do you forget your Mother’s maiden name?”.</i><p>The rep is <i>looking</i> at the string that you gave them as your maiden's name (so that he or she can compare that with whatever you utter), and what's on the screen is obviously not anyone's maiden's name, being "nonsense", and all.<p>These jobs don't always go to the brightest bulbs in the chandelier, do they.<p>Gee, how on God's green Earth could anyone forget that your mother's maiden name is Z3xYFrd9.<p>It's rude too, implying that the customer is incredibly forgetful; in a customer service role, we should refrain from making such a comment even if the string does look like a viable maiden name.<p>Even some harmless, utterly non-sarcastic comment about anything could be taken the wrong way or take a surprising direction.<p>"Nice tattoo, where did you get that done?"<p>"It's a birthmark, which made me the target of bullying throughout elementary school."<p>Oops!