My favorite example of a "this should never happen" error was when I got a call from a customer, who started the conversation by asking, "Who is Brian?".<p>I was caught a bit off guard, but I assumed the customer must know someone at the company, since Brian was the name of the previous electrical engineer/firmware programmer. So, I told them that Brian didn't work here any more, but was there anything that I could help them with? The customer said, "Well, the device says that I should call Brian". I was confused by this, and asked a lot of questions until I determined that the device was actually displaying "CALL BRIAN" on the LCD display.<p>This was quite unusual, and at first I didn't believe the customer, until he sent a picture of the device showing the message.<p>So, I dug into the code, and quickly found the "Call Brian" error condition. It was definitely one of those "this should never happen" cases. I presume that Brian had put that in during firmware development to catch an error case he was afraid might happen due to overwriting valid memory locations.<p>I got the device back, and found out that the device had a processor problem (I don't remember exactly what) that would write corrupted data to memory. So, really, it should never happen.<p>That particular device has now been in production for 10 years, and that is the only time that error has ever appeared.