Our current ticket tracker is Project Issue (the same one used by Drupal.org, sort of, though they seem to still be running a custom version). I dislike it a <i>lot</i>, and it was a tremendous pain in the ass to migrate from the Drupal 6 version to the Drupal 7 version. I'm hesitant to invest any more time in Drupal-based solutions to things because of how painful our D6 to D7 migration has been and how buggy and incomplete almost every module we use has been. (And, with most developers now focusing on Drupal 8, I don't expect any of these problems to ever get fixed in Drupal 7.)<p>But, this looks really nice, and since I'm stuck with Drupal for the foreseeable future (I can't afford to stop everything to do another migration at this point), I will likely look into how difficult migrating our tickets from Project Issue would be. I don't suppose there's already a migration for that?<p>Also, using a third party for notifications as you're doing is problematic; probably even a deal breaker, for us. Though, I understand the desire to not use Drupal notifications, as they're among the most broken parts of the system and have a clumsy API and very weak solutions to common things like bounce processing and mailed replies.<p>Finally, I'm super impressed by how fast some experienced Drupal folks can whip something up. I struggle for days or weeks to do <i>anything</i> with it. It's such a large system, and it always seems to take so much code to do even basic stuff (and forms API in Drupal is deeply ugly and verbose). That's my roundabout away of congratulating you for making something awesome in a very short amount of time.<p>Edit: You mention forums as a feature of this. Is that the standard Drupal forum module or something else?