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Ask HN: Do we really need performance feedback?

35 点作者 ali_ibrahim将近 9 年前
Hi, In companies i have seen 360 degree performance review system where coworkers rate each other. However, this activity is not useful as everybody remembers the most recent performance and give feedback based upon that and sometimes it is biased where coworkers rate each other well. There are continuous feedback solutions as well but just on organization level.<p>My question is: in order to grow professionally, is feedback &#x27;really&#x27; an importance factor in our growth? Is there another effective way to get it? Anonymous or known? Is this problem fixable because usually employees don&#x27;t really pay attention to it feedback obtained through such process

17 条评论

joshyeager将近 9 年前
Yes, feedback is essential for growth. Without it, you can&#x27;t grow any farther or faster than your own ability to evaluate yourself and decide how to improve.<p>Annual performance reviews aren&#x27;t a good feedback tool. They are much too slow, and usually also too big and generalized. What you really need is fast specific feedback (within a week, focused on one event, action-focused).<p>With that said, if you want to grow, don&#x27;t ignore your annual review. It may be the only feedback you get from some people, so analyze it and extract whatever information you can to help yourself grow.<p>If you&#x27;re a manager and your organization requires performance reviews, it&#x27;s probably not worth the effort to fight them. Instead, work on giving your team feedback fast, specific throughout the year to help them grow. And do a good job on the annual reviews for their other purpose, which is recording performance for salary and promotion decisions.
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DoubleGlazing将近 9 年前
Feedback works when it is fairly instant, friendly and most of all fair.<p>If you have to do X, Y and Z in n amount of time and you fail then a quick chat about why failed is very useful whilst the issues are fresh in peoples minds.<p>If you have to wait a few months for your next review then no one really remembers the intricacies of the event, so you aren&#x27;t really able to flesh out what went wrong or what can be improved.<p>The friendliness part is vital too. Reviews can easily turn too formal and intimidating, putting the employee on the defensive. Most employees don&#x27;t want to under performs so don&#x27;t treat them like they are being accused of something bad.<p>And I cannot under estimate the fairness part. Only review based on established criteria. Be objective, not subjective. If you let other employees offer feedback then force them to provide evidence and don&#x27;t just accept their opinion as provided. I was once told by manager that he was family friendly and he was flexible about arrival times, so long as I put the hours in and got the work done. When I took advantage of this for just one week I was given a beating in my review for poor punctuality. When I challenged my manager about his claim to be Okay with this his response was &quot;Do you have that in writing?&quot;. I resigned a week later. They begged me stay I refused.
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koliber将近 9 年前
I find that feedback is important, but there are better ways of doing it than annual performance reviews. We need feedback because without it, we have trouble objectively gauging how well we are doing.<p>To start, doing a performance review once a year leaves huge gaps in feedback. Feedback needs to be immediate. Telling someone that they did something great or sub-optimal 11 months ago is useless.<p>Second, everyone needs feedback. Feedback should not only flow from managers to employees. I would argue that managers need feedback even more than employees. Managers needs to know what is going on in their organization. The are usually well aware of the core topics (sales if you&#x27;re sales manager, state of code if you&#x27;re managing developers). However, good feedback should be about everything, including how people feel, what else is going well or not too well, if there is anything that they could suggest for improvement, or if anything is blocking their progress.<p>Thirdly, feedback should not only be a one way process. All good feedback should be a start of a conversation. People will listen to feedback better if it is presented as part of a two-way communication process.<p>I am currently working with 15Five.com to build a better feedback platform and to address the shortcomings of annual feedback systems.
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ochronus将近 9 年前
I think (and have experienced from both sides) that feedback is very important for growth and for mental wellbeing as well. Feedback should be continuous though, yearly&#x2F;twice a year is not enough. Feedback should be coming from everyone you work with, not only your manager. Feedback helps you calibrate yourself and also helps in setting goals that are relevant.<p>That said, you should definitely work on your self-consciousness so you can start being more objective about yourself, but that can be a loooong journey.<p>It&#x27;s also important to know the context of the feedbacks you&#x27;re getting. If you pissed off someone once and that person gives you a negative feedback just because of one situation, know that it might not be unbiased. Also ask for specific examples when getting feedback. It should be a live, active communication rather some abstracted-out isolated way of communicating. If you don&#x27;t understand something or you see something you don&#x27;t agree with just talk to the person, ask for clarification, examples.
mikekchar将近 9 年前
I taught in a high school for 5 years. I learned one very important thing: you can lead a horse to water but you can&#x27;t make it drink. I only noticed after that experience that in my previous 25 years as a programmer the vast majority of people ignored my advice (even when they asked for it!)<p>Generally speaking, I&#x27;ve found that people have a preconceived notion of an answer when they solicit feedback for something. Then they go shopping around for the person who will answer with the feedback that they expect. When you give unsolicited feedback the effect is even stronger -- people simply do not want to believe that their expectations do not mesh with the real world.<p>The end result is that if you give good feedback and are saying things that the person knows already, it&#x27;s not very effective because they already know it. If you give feedback and the person is surprised by it, they will disregard it unless forced to confront it. Forcing people to confront their incorrect understanding sometimes works, but rarely (Think... how many students shape up after failing a test? Some do, but the vast majority simply fall into a pattern of failure).<p>My most successful pattern of &quot;feedback&quot; is to simply provide support. If someone requires feedback, I rather ask them what they think of the situation. If it matches my opinion, then I encourage them to continue. If it doesn&#x27;t, I do nothing until the situation reaches a head -- then I offer my assistance to help. Usually if the person is desperate they will also be open to new ideas.<p>Allowing people to fail is the best way to help them learn. Sometimes it can be costly, though. If the cost gets to be too high, you might have to intervene, but that&#x27;s not a &quot;regular feedback&quot; kind of thing.<p>Just to clarify, though, most people require a different kind of feedback -- &quot;You are a nice person. I enjoy working with you. I like it when you do X.&quot; It makes them feel comfortable and able to do their work. That kind of encouragement is often lacking in the workplace (and in schools, unfortunately). It helps to make a point of saying nice things whenever you notice them. At school I literally made a chart with all my students on it and I checked off whenever I noticed something they did right (and commented on it). If someone was missing ticks I would dedicate myself to watching them all day to catch them doing something right (try not to be creepy about it ;-) )<p>Edit: If you are wanting to write software, I would <i>love</i> a chart that I could put all my colleagues on where I could write nice things when I saw them. It would be awesome if it had alarms to tell me when I wasn&#x27;t encouraging certain people, etc. I&#x27;d pay money for that.
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drakonka将近 9 年前
Feedback from my direct managers is fairly important for me. Anonymous feedback from some peers helps with that as it gives the manager an idea of what working with me is like to my coworkers. If I&#x27;m doing my job well I want to know about it because it reminds me not to doubt myself and stay on course. If I need to do something different I want to know about it early so that I can course-correct before it becomes a problem.
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maxxxxx将近 9 年前
I think feedback is very important for growth. I listen closely to it.<p>The problem with 360s in my company is that when you give ideas for improvement you can&#x27;t know if the manager will make this a negative. This happened to me once: I put a well-intended point of improvement into the review of somebody I really like and respect. The manager made this (I was told later) the main point of the yearly review and it impacted the coworker negatively. Since then I have kept my 360s pretty bland and not really saying anything.<p>Review systems can&#x2F;could be extremely valuable but it&#x27;s hard to implement them in way that they really work. They work probably best where management is genuinely interested in the growth of employees.
wsc981将近 9 年前
I am not sure.<p>Perhaps for people that want to grow their roles in organisations, it&#x27;s important. As a freelancer, I am happy to live without this ritual. In the past, before I became freelancer, I dreaded these reviews, as I suspected often these performance reviews could be politically charged and not necessarily deal with my performance (for example a manager might tell me I need to improve some aspects for a raise - I might have to suck up to some manager to get more chance for a big raise, when a limited budget is available for a group of employees).<p>As a freelancer I am free to decide on the aspects I want to improve on and as such I don&#x27;t need a manager to help me with this. This makes me much happier.
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perlgeek将近 9 年前
You need feedback, yes.<p>But perhaps not (or not only) on the annual review level, but rather solicit feedback from peers and superiors on a per-project level (or if you work in a Scrum team, per epos or something).<p>If you get such feedback maybe every two or three months, and then you get a bad annual performance review, you might even use the feedback you collected privately to influence the annual performance review.
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ali_ibrahim将近 9 年前
Thanks for your responses guys! Some excellent answers were given. To sum it all up:<p>1. Feedback is great, it helps employees develop and improve themselves. 2. The way feedback is obtained in organizations is broken and somehow it acts as a tool by managers to penalize the employees during their performance appraisals meetings.<p>3. Feedback has to be given in a very constructive manner so that the receiver actually tries to improve it without feeling bad about themselves.<p>4. Feedback has to be continuous and we cannot except feedback to be delivered only on yearly or bi-annual basis. Real time, contextual feedback is needed.<p>5. Feedback not only on tech capabilities is needed but also on interpersonal relationships, management&#x2F;leadership style, professionalism and much more.<p>6. Most important of all, feedback is a personal thing. It should be requested by the user himself if the idea is to improve themselves and to improve their performance and in no way it should be related to appraisals.<p>All this feedback is definitely used for improvement and growth and to make yourself a better professional. I had similar thoughts in my mind when i posted this question. Because my latest project that I posted here(<a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=12142878" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=12142878</a>) and here (<a href="https:&#x2F;&#x2F;medium.com&#x2F;@aliibrahim_36896&#x2F;story-of-pleasantfish-a-professional-growth-platform-c2d1364ff73b" rel="nofollow">https:&#x2F;&#x2F;medium.com&#x2F;@aliibrahim_36896&#x2F;story-of-pleasantfish-a...</a>) exactly tries to tackle the discussed problems. This is as we know a not simple problem (and also not easily understandable in the first go) so therefore my solution i believe is far from perfect but to start I have separated feedback from organization level to individual level just for personal growth purposes.<p>Also, to allow users to grow, i recommend articles&#x2F;stories to improve those skills.<p>I would like to thank you all as I have gained valuable feedback information from this thread tech professionals and for growth feedback was a necessary ingredient.
color2life将近 9 年前
Performance feedback should be quicker and on the spot. we spent most of our day with our colleagues it&#x27;s hard to get honest and real feedback now a days. Managers should focus on positive feedback too.<p>A good article about skill feedback. Don’t add your 2 cents <a href="https:&#x2F;&#x2F;t.co&#x2F;TVo6TQ7SQU" rel="nofollow">https:&#x2F;&#x2F;t.co&#x2F;TVo6TQ7SQU</a>
mathattack将近 9 年前
Most great people I&#x27;ve seen have had great mentors guide them along the way.<p>Very few great tennis players do it without a coach. Same with piano. And chess. Why should programming or leadership be so different?<p>This doesn&#x27;t mean feedback is easy to give or receive, or that everyone listens.
color2life将近 9 年前
<a href="https:&#x2F;&#x2F;m.signalvnoise.com&#x2F;feedback-just-in-time-may-well-be-just-too-much-just-too-often-2f69ab3970c9#.63eagovak" rel="nofollow">https:&#x2F;&#x2F;m.signalvnoise.com&#x2F;feedback-just-in-time-may-well-be...</a>
quantumhobbit将近 9 年前
Informal feedback is very important.<p>Formal, 360 type, feedback in my experience almost never reflects reality and is often very much counter productive. Demming made it one of his 7 deadly diseases for a reason.
denzell将近 9 年前
Would you like somebody to tell you if you smell?<p>Same thing.
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blakejohn78将近 9 年前
need hackers for hire? need to keep an eye on your spouse by gaining access to their emails?, want to know what your kids do on social medias?facebook ,twitter,. We can get the job done.change of grades?,social media hacking- blakejohn78@yahoo.com text @ 6624932362
codeonfire将近 9 年前
In the real world performance review is useless. Would you trust Trump&#x27;s reviews of Hillary as a cabinet leader or Hillary&#x27;s reviews of Trump as a businessman? In the real world people just go through the motions of performance reviews and management doesn&#x27;t care about feedback until they want someone gone. I have seen people completely delusional that they are so far ahead of everyone else and are uniquely qualified to pass judgement on everyone but not receive any. Their ability to maintain their belief is amazing. It&#x27;s part of their identity and their need to have power. People cannot be trusted to give impartial feedback about their competitors. I had to leave many of those people behind to advance my career. They continue on in their low paying middle management or developer jobs.
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