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Thousands of Delta passengers delayed by computer outage

115 点作者 0xbadf00d将近 9 年前

17 条评论

mrweasel将近 9 年前
The most annoying part of bugs like this, is that we rarely get a good post-mortem. To frequently the media just reports it as &quot;a computer glitch&quot;. You would think that with computers being so important to modern day life, we should get better answers.<p>I&#x27;m not suggestion that the bug should be explained in details in the evening news, but at least give some indication of the nature of the problem. They could just refer to a website, if people want the technical details.<p>When a car has a problem, it&#x27;s not reported as a &quot;glitch&quot;. Imagine the stupidity of a media report claiming &quot;A glitch in the latests Ford models cause several drivers to crash&quot;. You don&#x27;t do that, you explain that it&#x27;s a fault in the steering, breaks, electric systems, or where ever the issue lies. I think we should reasonably expect the same when errors in computer systems hit the news.
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cstross将近 9 年前
It&#x27;s not software <i>or</i> hardware this time: there&#x27;s a crippling power outage at ATL, which is Delta&#x27;s main hub (and presumably where their mainframe herd is based):<p><a href="http:&#x2F;&#x2F;fox61.com&#x2F;2016&#x2F;08&#x2F;08&#x2F;delta-airline-reports-outage-everywhere-systems-down-and-flights-grounded&#x2F;" rel="nofollow">http:&#x2F;&#x2F;fox61.com&#x2F;2016&#x2F;08&#x2F;08&#x2F;delta-airline-reports-outage-eve...</a><p>The outage began at 0230 and is presumably ongoing and beyond the capacity of their backup generators to cope with.
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lordnacho将近 9 年前
I&#x27;m sure a lot of people are asking how this is possible.<p>- Legacy systems: the thing is probably old and has had a lot of patchwork done to it by various people, many of whom are retired by now.<p>- The thing is also large and distributed, which makes noticing potential failures quite hard. There are loads of postmortems on the web about how some minor issue like a line going down caused some cascade of unforeseen problems. There&#x27;s a lot of lessons being learned about how to solve this problem though, so I suppose there&#x27;s hope.<p>- Always on: it&#x27;s hard to change something once the business is relying on it. Loads of staff need to be shown how it works, which makes it hard to incrementally improve the thing because &quot;how it works&quot; would be something that people would have to be updated on.<p>- Never finished: large organisations will always have loads of feature requests and bug fixes. If you start responding to some of them, you might find yourself swamped. Either you work on the next item, or you spend valuable time making sure fewer items are fixed. It&#x27;s a balancing act.
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coldcode将近 9 年前
Power failure, clearly their back power systems are inadequate. I believe some of Delta&#x27;s systems are also backed by SABRE which while ancient is generally rock solid (it lives in a nuclear hardened bunker in Tulsa). This problem is in Delta&#x27;s own systems not SABRE.
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tedmiston将近 9 年前
A post in the ongoing outage thread on FlyerTalk mentions a fire in the datacenter.<p>&gt; According to the flight captain of JFK-SLC this morning, a routine scheduled switch to the backup generator this morning at 2:30am caused a fire that destroyed both the backup and the primary. Firefighters took a while to extinguish the fire. Power is now back up and 400 out of the 500 servers rebooted, still waiting for the last 100 to have the whole system fully functional.<p><a href="http:&#x2F;&#x2F;www.flyertalk.com&#x2F;forum&#x2F;27032000-post135.html" rel="nofollow">http:&#x2F;&#x2F;www.flyertalk.com&#x2F;forum&#x2F;27032000-post135.html</a>
martin1b将近 9 年前
Why is it reported as a bug rather than a power outage?? There is a huge difference.
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tedmiston将近 9 年前
Official post from Delta Operations - <a href="http:&#x2F;&#x2F;news.delta.com&#x2F;more-flights-resume-delays-cancels-continue-after-power-outage" rel="nofollow">http:&#x2F;&#x2F;news.delta.com&#x2F;more-flights-resume-delays-cancels-con...</a>
timthelion将近 9 年前
Part of me, thinks that their systems were attacked, but being into security, I&#x27;ve though a lot about how to attack a large computer system like this. Since server failiures are so common, the system should be able to handle N failiures before anything bad happens. If this was an attack, I guess the attacker must have found a flaw that allowed them to instantly compromise any server. But it actually seems more likely that this was caused, merely, by incompetence.<p>If the attack was possible, than it was just as likely, if not more, that Delta managed to merely shoot itself in the foot.
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nodesocket将近 9 年前
Strangely, their stock price was not affected by the outage and this news at all. Honestly, I don&#x27;t get it.<p><a href="https:&#x2F;&#x2F;www.google.com&#x2F;finance?q=NYSE%3ADAL&amp;ei=ncSpV_m8MsG9iwKpnrSQCQ" rel="nofollow">https:&#x2F;&#x2F;www.google.com&#x2F;finance?q=NYSE%3ADAL&amp;ei=ncSpV_m8MsG9i...</a>
DickingAround将近 9 年前
Tough day for them. Moving to &#x27;cloud&#x27; hosting... it doesn&#x27;t just make it someone else&#x27;s problem. It encourages good architecture.
yardie将近 9 年前
I just don&#x27;t understand how a large carrier such as Delta can get so much wrong. What&#x27;s the DR plan? Are they using ASNs? A company is product, people, and computers. This is not the 20th century, flight plans aren&#x27;t filed by telephone calls for these guys.<p>I&#x27;ve tested our DR plans and we were operational after 4.5hours, optimally. And we were 3 people.<p>This outage reeks of PHBs doing lots of kicking the can and not a whole of implementing.
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hiimnate将近 9 年前
I was expecting a &quot;computer bug&quot; story on the front page of HN to actually have some interesting content.
rbc将近 9 年前
It sounds like some kind of single point of failure in the Delta architecture was uncovered.
fflluuxx将近 9 年前
Southwest had an outage two weeks ago. Its starting to feel fishy.
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intrasight将近 9 年前
Time for Delta to move to AWS
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smn1234将近 9 年前
should be on AWS... all the cool kids are doing it
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baus将近 9 年前
Interestingly, 10 flights were canceled on Allegiant today. Including one I&#x27;m booked on.<p>But apparently it is a normal mode of operations for Allegiant. Absolutely horrid airline. <a href="https:&#x2F;&#x2F;www.allegiantair.com&#x2F;travel-alerts" rel="nofollow">https:&#x2F;&#x2F;www.allegiantair.com&#x2F;travel-alerts</a>
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