We are going to make a slack channel for external customer support. Is there a bot that looks at our support staff and if everyone is offline (due to timezone), let a user who is asking a question know that they should email us, or even better if the bot emails us and tells the user that we will get back to them in 12 hours?<p>Cheers!
Actually, customer support is one of the main use cases for our bot, MailClark.ai<p>To answer your questions:<p>> even better if the bot emails us:<p>Yes, MailClark can do that! More info here: <a href="https://mailclark.ai/help/slack-by-email" rel="nofollow">https://mailclark.ai/help/slack-by-email</a><p>> tells the user that we will get back to them in 12 hours?<p>Not at the moment, but we are currently working on automatic replies.<p>Hope it helps :)