The last discussion on applications to keep track of support requests seems to be around 2 years ago. I wonder if there have been any new companies or applications that have sprung up since then.<p>I'm looking for a clean application to keep track of issues and support requests with good reporting capabilities.<p>What are you using for this?
My startup is currently developing a new ticket tracking system named Tracker, and it might be exactly what you're looking for. Tracker's focus is helping you do email support for external customers, but it also works well for internal company support.<p>Tracker is lightweight, fast, and has exceptional search and email integration. The web interface is quite quick and has some nice features, but you can also perform most functions (replying to customers, creating tickets, commenting) straight from your mail client.<p>We're currently in private beta, but if you're interested you can email me at dave AT madwombat DOT com, and I'll set you up with an account.
I've been using Zendesk at the company I work at for about a month and at first I didn't like it, but after getting used to it, it's not that bad. We don't use the public forums however, so I can't speak to that. But reply via email, iPhone app, and the macros are all nice touches.
Trellis Helpdesk - <a href="http://www.accord5.com/trellis" rel="nofollow">http://www.accord5.com/trellis</a> at the moment it does not have a good reporting, but v2 is going to be released soon (aplha available now at <a href="http://www.accord5.com/trellis_desk_v2_alpha_1.zip" rel="nofollow">http://www.accord5.com/trellis_desk_v2_alpha_1.zip</a>)