We use warrooms when launching games.<p>Good idea, have a wall of dashbooards, ensure you have at least one person of every competency in the room (in our case; AI programmer, Network Programmer, DBA etc;) And also have 1-2 communication folk, someone technical who's job it is to communicate with the management layer, and the management layer to shuffle information from Frontline/Support back and forth.<p>This fragmented communication stream from frontline needs to be collated and sorted, do not waste engineer time with it, you will spend too much critical time there.