Uber pleads with users deleting the app: 'We're hurting'

<a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=13712530" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=13712530</a>

If only there was something they could have done to avoid this. Like take complaints and allegations seriously for the past few years.<p>It&#x27;s not like some really unpopular celebrity said &quot;They&#x27;re my favorite company&quot; and people started to ditch them, they <i>earned</i> this themselves.<p>And since deleting the app and not using the service is the only real power users have... they&#x27;re taking advantage of it.<p>Sounds like the system works.

Uber is an object lesson in thinking you can get away with destroying all your social capital because you&#x27;re pig-in-shit deep in piles of VC cash. Whether they survive or get taken to the slaughterhouse, they&#x27;re never gonna shed the stink.

In which the Uber stockholders discover that extremely aggressive, sometimes illegal behavior is no substitute for a proper economic moat, and that &quot;an app that calls a nearby taxi&quot; is not too hard for someone else to do. And that building a market based on brand reputation only works if your brand really IS good, and people never find out that you&#x27;ve always been a bunch of &quot;just wanting a C-Class&quot; dickbags.

I feel terrible for the employees there who aren&#x27;t part of the mess that management created.<p>Not so much for the management or investors. This industry (it&#x27;s mainly in the Bay area and &quot;startup culture&quot; in general, but it exists outside it as well) is rife with intolerant, sexist, ego-driven boys in adult male bodies. It&#x27;s well past time to correct that problem.

They hide the &quot;Delete My Account&quot; outside of your account, and link to it on some &#x27;help page&#x27;. Some help.<p>So, here&#x27;s the link: <a href="https:&#x2F;&#x2F;help.uber.com&#x2F;h&#x2F;24010fe7-7a67-4ee5-9938-c734000b144a" rel="nofollow">https:&#x2F;&#x2F;help.uber.com&#x2F;h&#x2F;24010fe7-7a67-4ee5-9938-c734000b144a</a><p>You have to &quot;beg&quot; for them to delete your account. It&#x27;s not automatic. But I have a feeling that once they do so, and marking them as spam in Google would do even more damage.

Interesting phrasing. Very self-focused. Seems more consistent with their behavior to date than with a newfound sense of remorse, but it&#x27;s easy to focus too much on too little.<p>Uber employees, do you think there&#x27;s meaningful change coming?

the message I got when I tried:<p><pre><code> We&#x27;re sorry to see you go, {first_name}. We&#x27;ve marked your account to be deleted. Please bear in mind that we cannot recover your account after it has been deleted. You can always create an account again in the future if you change your mind! You can do so by visiting get.uber.com. Please don&#x27;t hesitate to get in touch if you need anything else. </code></pre> Seemed pretty standard.

How&#x27;s Lyft doing these days?

Forget Uber, that&#x27;s history, but I hope management and H.R. in other companies take note. I hope MBA and H.R. school read that blog post and study it carefully.

I used to use Uber even if I disliked them because they were just so much cheaper. But I think I am just willing to pay more just to avoid paying Uber.

Take it up with HR. I&#x27;m sure they&#x27;ll help.

Good God. This is liability 101.

Like I said yesterday, the company is bleeding users and they know it.

Do these VC investors not install adult supervision of the companies they invest in?

not necessarily referring to this specific Uber scenario:<p>How do we justify it being okay to date a coworker, but morally wrong to ask him&#x2F;her on a date or for sex?<p>full disclosure: I&#x27;m currently dating a coworker. Though she was the one that asked <i>me</i> out<p>Of course, asking repeatedly can become harassing. But for the other cases, if you genuinely think the person you are asking might like you, I don&#x27;t see why it should be illegal to ask them out or to have sex. Isn&#x27;t that all this Uber guy was guilty of?