So yeah, I knew someone who worked at a place like this in their previous job. For him, it was just a job that paid really well. He frequently made more than Rs. 1 lakh per month, which is kind of a big deal in India when you're just a year or so out of an average, run of the mill college.<p>Generally, these 'call centres' train employees to think that Americans are really stupid people who can be scared & fooled easily. Given the commissions he made, they were damn good at it, specially with the older people who would pay fairly large amounts every month or so to keep their computers virus free.<p>He never thought he was in some scammy company though. For him, the callers were 'virus' hit users who were calling to get their computers repaired, and these guys just had to make quick, easy, FUD driven upsells.<p>Oh, and these guys are unhappiest when they are made the manager, who get a very small commission from their team's upsells. I guess this meant that no one was looking for 'career growth'.