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Sellers printing counterfeit books and selling under Amazon's brand

590 点作者 dash488大约 8 年前

43 条评论

blobbers大约 8 年前
Counterfeits in comingled inventory has become pretty common on Amazon these days. &quot;Fulfillment by amazon&quot; has led them to comingle inventories on common products, meaning every seller&#x27;s product gets jumbled together.<p>I&#x27;ve gotten counterfeit huggies diapers from amazon (invalid serial number for huggies &#x27;points&#x27; and different build quality), Mach 3 razor blades, GE MWF Water filters, even a counterfeit baby bath.<p>The baby bath counterfeit was obvious I got a box with only chinese characters on the box:<p>Here is there response: &quot; We had a recent issue with an Amazon seller selling “knock-off” Blooming Baths on our Amazon account. We have since had this seller removed entirely from Amazon, as these are counterfeit items and NOT the Blooming Bath. The product you have received is not ours, I suggest returning it and ordering again from Amazon or from www.bloomingbath.com. Just make sure the seller you buy from is “Blooming Bath” if you buy from Amazon.<p>Very sorry for this inconvenience. &quot;<p>I no longer trust amazon for anything health related - it just seems too easy to get counterfeit products into their system.
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HoppedUpMenace大约 8 年前
Its ridiculous the amount of energy and effort you have to waste in order to find a product that you don&#x27;t suspect as being counterfeit on Amazon these days. The other day, I wanted a super bright flashlight that ran on AAA batteries and was of decent quality and price. I had to pour over the millions of listed flashlights, most looking physically identical, with the exception of the brand name printed on the flashlight itself. Then I read about how these flashlights are all mass produced by the same manufacturer and re-branded after distribution, so essentially 100 different flashlight brands are essentially the same flashlight (sorry, did a google search on this, don&#x27;t remember exact link).<p>Anyways, I used Fakespot on a lot of these listings and it was pretty interesting to see just how many had questionable and outright blatantly fake reviews. Found the one I wanted, almost $20 and a couple of hours later. The flashlight definitely lived up to what it promised but I can&#x27;t help but wonder if it would&#x27;ve just been easier to do this at a brick and mortar retail spot, like Fry&#x27;s Electronics.
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Animats大约 8 年前
There&#x27;s no way to report a counterfeit on Amazon unless you&#x27;re claiming a violation of your own IP rights. I&#x27;ve complained about fake solid state relays. There are lots of fake &quot;Fotek&quot; solid state relays. UL has noticed.[1] The fakes are usually marked with much higher amp ratings than they can handle safely. Look at this &quot;100 amp&quot; fake &quot;Fotek&quot; relay on Amazon.[2] Fotek doesn&#x27;t even make a 100 amp relay in that packaging. [3] 100 amps requires bigger terminals.<p>These things tend to fail into the ON state, which is not good. Or they melt down or catch fire under full load.<p>[1] <a href="http:&#x2F;&#x2F;www.ul.com&#x2F;newsroom&#x2F;publicnotices&#x2F;ul-warns-of-solid-state-relay-with-counterfeit-ul-recognition-mark-release-13pn-52&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.ul.com&#x2F;newsroom&#x2F;publicnotices&#x2F;ul-warns-of-solid-s...</a> [2] <a href="https:&#x2F;&#x2F;www.amazon.com&#x2F;Commoon-FOTEK-24V-380V-SSR-100DA-Module&#x2F;dp&#x2F;B00PDULXT4&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.amazon.com&#x2F;Commoon-FOTEK-24V-380V-SSR-100DA-Modu...</a> [3] <a href="http:&#x2F;&#x2F;www.fotek.com.tw&#x2F;center1.asp?classNo=4&amp;class2_sn=16" rel="nofollow">http:&#x2F;&#x2F;www.fotek.com.tw&#x2F;center1.asp?classNo=4&amp;class2_sn=16</a>
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benmorris大约 8 年前
Amazon is turning into a mine field for legitimate sellers. I have a customer I work closely with to integrate their customer products into Amazon. They have a catalog of 3,000 stock parking signs listed on Amazon. We took considerable time to buy custom SKUs and get them listed. We discovered in the last month two separate Chinese sellers utilized the Amazon buy box feature and listed on our product page for less money than our items. This is impossible to do since they don&#x27;t make the same signs at the same specs and design. In fact how could they have my customer&#x27;s artwork?<p>We soon discovered these people were actually hijacking our high resolution main image and actually using that to make their own signs. Amazon is strict about watermarking so we went very conservative on the markings on the files. When they received an order they printed out the high res file of ours and stuck it to a parking blank. The reviews they were getting it was obvious they weren&#x27;t selling good quality, but people were confusing them with US! Almost worse than any of it Amazon puts so much power into other sellers using the buy box feature that if you searched for my customer the Chinese sellers would often default to the preferred seller.<p>In the end Amazon has banned the two sellers, but moving forward it is difficult to police 3,000 listings so we have not been expanding what we are doing on there.
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6stringmerc大约 8 年前
As a &quot;Content Creator&quot; and frequent advocate for U.S. Copyright Reform, this is one of the few instances where I think the full willful infringement penalty is absolutely justified. There&#x27;s only a paper thin &quot;Well they didn&#x27;t inspect every book!&quot; defense, which immediately falls apart when Amazon is making money by way of the transactions and doing market harm to the actual Copyright holder. It&#x27;s not &quot;incidental&quot; infringement like photocopying a chapter from a book and emailing around the office or the Amazon corporate mailing list. That&#x27;s more innocent. This is some straight up commercial hustle we&#x27;re talking about.<p>I&#x27;m tired of the refrain &quot;It&#x27;s too much effort &#x2F; money &#x2F; investment to check X, Y, Z on our system&quot; when that system is the only goddamn reason a company exists in the first place. Want to be a Middle Man? You get the Profits and Responsibilities of one. Caveat venditor.
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ilamont大约 8 年前
Amazon does indeed print books through its Createspace print-on-demand division. It’s been used by hundreds of thousands of self-publishers but also indie presses seeking to sell additional copies without investing in a big offset print run.<p>If the pirate attempted to use an existing ISBN (required to match up the listings) I am pretty sure Createspace would automatically flag it [ETA: Not so sure anymore. See <a href="http:&#x2F;&#x2F;www.kboards.com&#x2F;index.php&#x2F;topic,248831.msg3466774.html#msg3466774" rel="nofollow">http:&#x2F;&#x2F;www.kboards.com&#x2F;index.php&#x2F;topic,248831.msg3466774.htm...</a>]. There is no Amazon or Createspace branding applied to the book; the only clue that it’s POD is a barcode on the last blank page with “Made In USA” (digital short run and offset do not have to do this).<p>Another POD service, Ingramspark, also feeds into Amazon via third-party sellers but there will definitely be a block if an existing ISBN is used.<p>Another possibility is the pirates are using the POD services and a different ISBN, then make the Amazon listing using the original ISBN and ship the copy themselves (that is, not using fulfillment by Amazon). They could sticker over the bogus ISBN or not; nobody except for victims bothers to check.<p>Or, perhaps the pirates are using a cheap independent digital short run service and put whatever they want on the cover (printers don’t care) and then sell it on Amazon as the real thing.
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Scaevolus大约 8 年前
Counterfeiting is a huge problem across Amazon. Since they started commingling inventory, it&#x27;s been used by bad actors to launder counterfeit goods.<p>It&#x27;s even worse for the Fulfilled by Amazon people-- there have been DVD resellers selling &gt;$40k&#x2F;mo legitimately getting banned because pirated items are being shipped to fulfill the same listings.<p>I&#x27;ve chosen to buy from smaller sites to be more assured of quality-- especially for commonly faked items like batteries and replacement parts.
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wyc大约 8 年前
It seems that these large distributors that aggregate from many sellers are once again having quality issues. However, they&#x27;ll still get my business because of their many conveniences. I&#x27;m just less likely to use them for critical things like medicine or heavy equipment.<p>I just went through something similar with some kitchen equipment purchased through Soap.com. I tried to claim warranty with the manufacturer, and they earned a new customer:<p><pre><code> Hello, Thank you for your inquiry. Soap.com is not an authorized retailer of our items and we have had some problems with counterfeit &lt;REDACTED&gt; that are having this type of problem. That being said, we can honor the warranty and replace it with the genuine article, however in the future if you choose to purchase our items please be sure that you are purchasing from someone we have authorized to do business with. Is the address you list below your current address to receive the replacement? Regards,</code></pre>
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achow大约 8 年前
It took me a while to understand that buyers are actually getting pirated books which has Amazon branding and are poorly produced (uneven binding, poor printing, missing content.. etc.)! I was incredulous, surely this is not part of Amazon&#x27;s business strategy!<p>Then saw that maybe one of the Twitterati has guessed it right:<p>@marziah: <i>Wait, how? Is someone copying the book and using Amazon as the printer? And they don&#x27;t screen their direct prints?</i>
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billpollock大约 8 年前
We won&#x27;t stop selling DRM-free but this is the second time we&#x27;ve had a problem like this with Amazon.
jmcgough大约 8 年前
I&#x27;ve stopped using amazon for products that are easy to counterfeit. Beauty products are especially bad. It&#x27;s really hard to know that a shampoo is real just by looking at it, and if you can sell a bottle of colored foam for $40, counterfeiters are immediately drawn to that.<p>I used to order an expensive conditioner (olaplex) through Amazon but got burned by this. The company that produces the shampoo started selling direct through their website (at amazon&#x27;s price with free shipping) because they were losing out on sales through fake inventory that was being sold to amazon.
strictnein大约 8 年前
This sucks, doubly so because it&#x27;s No Starch Press. They&#x27;ve got some great stuff and their books have a better feel than a lot of other tech books. Something about the cover, binding, and the paper they use feels really nice.
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teddyh大约 8 年前
So, if this continues to be a problem, what’s the difference between using Amazon as a go-between and simply using a random web site you found? Wasn’t the whole <i>point</i> of using Amazon as intermediary to <i>reduce</i> the risk compared to ordering direct from an unknown web site?
anotherthrow2大约 8 年前
It is clear that Amazon and its management knows that they have a counterfeit problem. How about we all band together and file a class action lawsuit? I am sure there are many millions of people, consumers and businesses, affected by Amazon&#x27;s active negligence of policing the authenticity of items in their marketplace. I would even say there are probably tons of smoking gun emails between Bezos and staff regarding these issues.<p>Sometimes the only way to get companies like Amazon to play fair is with the threat of a billion dollar settlement hanging over them. The free market doesn&#x27;t always work.
dfc大约 8 年前
We recently ordered four or five Oreilly Hadoop books from amazon and the printing was horrible. The fonts look terrible and simple things like grey backgrounds are not uniform. The book is still legible but the printing gets distracting at times. I thought it was an indication that Oreilly had lowered there standards.
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akeck大约 8 年前
I knew the shine was off the rose when I made the hike to MicroCenter, in lieu of two-day shipping, to avoid counterfeits of an item.
55555大约 8 年前
Be very careful buying translated books on Amazon. I was sent a copy of a Mark Twain book that was translated into Thai _using Google translate_ and thus entirely unreadable.<p>Amazon is a disaster these days. It&#x27;s impossible to choose what to buy because there&#x27;s four dozen identical private label products with nothing but fake reviews for every possible product niche.<p>It&#x27;s like that scene from Hurt Locker but you&#x27;re in the world&#x27;s biggest grocery store aisle. It&#x27;s a miserable shopping experience.<p>Edit: I did not get my money back.
The_ed17大约 8 年前
Yeah, this sort of thing has sadly been a problem for awhile on Amazon. For a similar problem WRT Wikipedia, see eg <a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;User:PrimeHunter&#x2F;Alphascript_Publishing_sells_free_articles_as_expensive_books" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;User:PrimeHunter&#x2F;Alphascript_P...</a><p><a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Wikipedia:Republishers" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Wikipedia:Republishers</a><p><a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=1183986" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=1183986</a><p>It&#x27;s technically legal due to Wikipedia&#x27;s free license, but you&#x27;re paying for something you can get for free on the internet.
revelation大约 8 年前
I have no idea how Amazon keeps getting away with selling counterfeit and plain unsafe (anything cheap chinese plugged into a socket) products.<p>No judge would accept that somehow a 3rd party is to blame when 1) I&#x27;m paying Amazon, 2) Amazon delivers the item from an Amazon warehouse and 3) Amazon takes the return and reimburses me. At no point in this transaction is a 3rd party involved. Clearly they should be liable here for the junk they sell.
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kwhitefoot大约 8 年前
After reading the comments here I think I won&#x27;t ever buy anything from Amazon.<p>I think I&#x27;m probably better off using Ebay. At least then I don&#x27;t have the illusion that there is any kind of central control.<p>And at least so far Ebay&#x27;s system has worked well, when goods haven&#x27;t arrive within the specified date it has gone like this: they email me asking me to contact the seller, seller says give me more time, I say ok, extra time runs out, ebay refunds my money, goods arrive about ten days later. Of course I&#x27;ve never spent more than about USD50 at a time and I&#x27;m not looking for branded goods anyway.<p>I get the impression (confirmation bias probably) that the seller&#x27;s reputation matters more on Ebay than on Amazon.
Sujan大约 8 年前
So someone bought the PDF ebook, uploaded it to Amazon to be printed on demand and to be sold there?
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rdl大约 8 年前
There are large classes of product I&#x27;ve stopped buying from Amazon due to counterfeits or bad (expired or badly stored) inventory, even first party (Amazon.com LLC) things. Batteries and flash memory are high, medications are another.
cjhanks大约 8 年前
I guess Amazon&#x27;s DRM system can&#x27;t detect off-by-one-page?
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strathmeyer大约 8 年前
There are certain brands I cannot sell on Amazon because their manufactures will claim I am not a certified reseller and thus am committing copyright infringement (Amazon says nothing about needing to be a &#x27;certified reseller&#x27;) and they threaten to have my entire store shut down. It&#x27;s how they keep the prices of some things artificially high. So it&#x27;s funny that they can&#x27;t get real counterfeit things off their website.
backtoyoujim大约 8 年前
Don&#x27;t forget that you can &quot;email Jeff&quot; if you have a problem with Amazon.<p>gizmodo.com&#x2F;jeff-bezos-if-you-have-a-problem-with-amazon-email-me-1724561248
Chathamization大约 8 年前
The problem with quasi-monopolies like Amazon is that they lose any pressure to behave properly. Issues like this should encourage people to look at Amazon alternatives. I&#x27;d be happy to pay a bit more and wait a bit longer for goods if I&#x27;m able to make sure that I&#x27;m buying legitimate products and not counterfeits.<p>Are there any promising Amazon alternatives people would recommend?
jojohack大约 8 年前
Wow, I wonder how long this has been an issue. I recall buying tech books a few years back and noticing that the book quality was pretty low. At the time, I thought it was a general manufacturing decision to save money.
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chx大约 8 年前
Not to mention that the sellers can be so blatantly scammers it&#x27;s not even funny. <a href="http:&#x2F;&#x2F;i.imgur.com&#x2F;S4nO45w.png" rel="nofollow">http:&#x2F;&#x2F;i.imgur.com&#x2F;S4nO45w.png</a>
garganzol大约 8 年前
I received a paperback book sold by Amazon LLC just yesterday. I am hugely disappointed as it looks like a botched photocopy to the point where it is hard to read at all. WTF
tux1968大约 8 年前
I&#x27;ve given up using Amazon, and so have all my family back east. It&#x27;s just too hard to know what you&#x27;re getting or if you&#x27;re getting scammed. We&#x27;re just one small family worth of lost customers who used to use their service a lot, but how long until they lose a significant fraction of their base?
rubicon33大约 8 年前
Can someone who understands Amazon&#x27;s process, please explain how it works? From the sounds of it, it sounds like I could purchase a Macbook which clearly says &quot;Sold by Apple&quot; and it theoretically could be a knockoff product, sold be someone entirely NOT Apple. How is this even legal?
nommm-nommm大约 8 年前
Large parts of Amazon are just an over-priced Alibaba. Flooded with counterfeits and private label junk.
soyiuz大约 8 年前
Let&#x27;s think of a system where it does not matter who <i>prints</i> or otherwise distributes the content and where the author (rights holder) can collect royalties on all copies.
_Codemonkeyism大约 8 年前
The other thing going on on Amazon is this &quot;Send me an email to before buying&quot; to rip you off.<p>These are easy automatically to detect from the listing text.<p>Amazon does nothing until you tell them.
thewhitetulip大约 8 年前
Few days back I got a duplicate book from Amazon, sadly, it was a gift for a friend who didn&#x27;t realize that it was a duplicate book.
awinter-py大约 8 年前
I&#x27;m assuming used books is a much larger category than fakes and has a larger drain on sales.
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armenarmen大约 8 年前
Yep. Proud owner of a counterfeit copy of 100 años de Soledad. Quality is abhorrent
glbrew大约 8 年前
This happened to me with the same book series, twice.
draw_down大约 8 年前
What is going on over there? They let people sell the crappiest stuff on their site these days. Plus at least in my experience they seem to have serious logistical issues, literally the last 3 or 4 items I&#x27;ve purchased on Amazon have not actually shipped to me.
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bitmapbrother大约 8 年前
Buying from Amazon is a lot like eBay these days. In addition to what Amazon sells you also have a bunch of stores, of questionable origin, that are selling counterfeit and intentionally misrepresented products. I&#x27;m not sure what it adds to their bottom line, but it&#x27;s destroying their reputation.
throwaywgsid大约 8 年前
Amazon counterfeits are so common now I would say about half my orders in the last year have been fakes.<p>If you don&#x27;t care about quality just get from AliExpress or eBay, why pay brand name price for the same knockoffs?<p>If you do care about quality buy from any online company with a physical presence. I never get counterfeits from stores with a lot of physical locations and prices are barely different.
danjoc大约 8 年前
Ohh, I get it now. HN hates Amazon. I wasn&#x27;t aware of that. It&#x27;s not Google defenders or Python for Kids people clicking down. It&#x27;s people who have a visceral hate for Amazon. I knew HN basically hated Apple, but this is news to me. Thanks for the clarification guys :)
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subhobroto大约 8 年前
What is a counterfeit book?<p>Who stands to lose the most from a counterfeit book?<p>Who stands to gain the most from a counterfeit book?
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