"A drop down menu that ignores corporate jargon, came to terms with the fact there may actually be a flaw in THEIR system, and inquired about my emotional state."<p>I think support forms should have an Eliza program built-in:<p>"I have a problem with my email."
"So how do you feel about your problem with email?"
"Just fix the problem!"
"Tell me more about fix the problem."<p>That aside, enquiring about my emotional state would annoy the hell out of me :-}