The host guarantee on AirBnb isn't as great as most people assume.<p>We ate $1500 in damages on one of our first visitors, and we're off the platform now. The whole experience was a real bummer.
AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-855-424-7262 (Toll-free).
Ok, hotels are still a thing. If you want the luxury of a concierge go ahead and pay for it. You're not "uncool" for doing so and after a year of using the service you should know what you're in for.