While the article may be considered a bit trite, and people argue over the word "artisan", there were a couple of points that brought salient anecdotes to mind.<p>Own Up to Failure<p>I've worked in quite a few places where arse covering was a full-time activity. Where, "I don't want to make a decision because then I can't change my mind later," is and actual quote during requirements gathering.<p>For some reason, I've never been bothered being honest when I've screwed up. I distinctly remember one time when one of the client's staff came to me about a problem, loaded for bear, fully expecting a fight on their hands. About one minute into the discussion, having got my head around the problem I said, "Yeah, that was my stuff up. I'll get that fixed."<p>There was a palpable sense of shock, followed by delight and relief.<p>...and that leads in to...<p>Trust is Earned<p>Where I was brought into high-level management meeting with the same client about some important issue, and my opening remark was, "That's not a bug, it's a feature," as which point my project manager nearly had kittens on the spot. But I then explained through the details of what was going on, agreed on a couple of minor adjustments that would make things clearer in the future, and everyone came away satisfied.<p>Don't know if I could have gotten away with that if I hadn't already had the reputation for being straight with people and owning my own mistakes.