What Manjoo wishes Steve jobs would have said: 'He could have admitted a problem, offered a fix, and said, "We're sorry for any trouble we caused you."'<p>What Jobs said: 'To our customers who are affected by the issue, we are deeply sorry, and we are going to give you a free case or a full refund.'<p>Granted, Jobs only said that in response to his question, and not as part of his initial presentation. And Manjoo's critique of the dropped call statistic sounds dead on to me. But Manjoo specifically said what he would like out of the conference (even before this article), Jobs gave it to him, and he still is acting like Jobs personally punched him in the face.