I've been noticing a serious trend here in Ireland, and recently in the US, of customer service agents having mastered the art of putting you on the long finger.<p>They ignore bulleted lists of questions, take days to get back between responses, ask pointless/inane questions, and purposefully hold back vital information, among other things.<p>Being referred to their supervisor hasn't worked. Social media these days is basically fucked. They act with seemingly no shame, and I have no doubt that there are strong incentives for them to focus on the company's short-term bottom line, rather than actually helping.<p>Have any of ye found methods of getting actual service? Have ye all noticed this trend as well?<p>I am not looking for examples of stellar customer service to balance my point - I'm only looking for tactics and strategies that have had some success with getting these assholes to actually help.
Heh... This makes me sad because part of my job is designing these systems, and the reason is because most times the company might not have an answer for you..so they just hope you go away.