"I’m not sure that Jeff would make a great president, but he might."<p>So let me tell you about my experience with Amazon Fulfilment. I was gonna pay Amazon, who has this huge expertise in packing and shipping stuff, to fulfil my Kickstarter. I'd made a large, delicate art book. Amazon, in their infinite wisdom, stuffed them in bubble wrap envelopes and dropped them in the mail. They were getting bent, the envelopes were getting ripped up, it was a mess.<p>I spent a month in customer service hell e-mailing someone who was following a script that said I would have to turn on something they called "prep", which would ask them to look at it and package it better. Three times I checked that this was set, and three times I sent myself a test book that came in a bubble mailer.<p>Finally I got clued in that there is a high-level support team that you access by sending a complaint directly to Bezos. This person, after some back and forth, ultimately informed me that due to their internal systems, it is <i>completely impossible</i> for them to put a book in anything <i>but</i> this level of shitty packaging; "prep" is just not a process that can ever <i>happen</i> to a book.<p>They covered shipping my books out to someone actually capable of finding sensible boxes and shipping them. And they intimated that someone maybe lost a job over this. But changing this, they said, might take on the order of years.<p>I'm not sure I want a man who presides over a system like this running the country.<p>Especially given that O'Reilly points out that the "rogue algorithms" of the title are corporations, and the only reason Amazon is headquartered in WA is that the tax was lowest there...