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What you should know as a founder of a software company

276 点作者 nbaksalyar超过 7 年前

15 条评论

ukulele超过 7 年前
&gt; Weak user experience design makes people hate your product. Big companies can get away with it because their clients often have no other choice, but it’s a crucial point for a new market player.<p>This is not a generally true statement. Big (aka successful) companies with a poor UX are likely focused on selling or some core feature set that is hard to create, and if they&#x27;re big then it means they are or were making that tradeoff correctly.<p>In all likelihood, most startups would benefit from focusing less on UX concerns and more on selling, selling, selling.
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save_ferris超过 7 年前
How many TechCrunch articles can you find where an acquiring company says &quot;the software we&#x27;re buying doesn&#x27;t really work, but it sure looks good!&quot;?<p>I just left a job where the founder (who didn&#x27;t have any software background) deeply ingrained himself with this philosophy and wound making life a living hell for engineering.<p>While building a full-stack prototype, we slapped bootstrap 4 on the front end because who has time to roll CSS when the project is months behind schedule?<p>The founder with no sofware experience decided that bootstrap was terrible and that he&#x27;d roll an entirely custom app style. So he went into the codebase on a weekend and ripped out all the views&#x2F;controllers&#x2F;assets and replaced them with his own, which massively broke the test suite on Monday morning (which of course he didn&#x27;t know how to operate or fix.) After a couple of other &quot;executive audibles&quot; like this, I took the next good offer and ran.<p>It&#x27;s weird to see &#x27;visual design&#x27; as a mainstay of an article titled &#x27;What you should know as a founder of a software company&#x27;, as if managing a team and building solid engineering fundamentals and culture are either assumed or unimportant.
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emptybits超过 7 年前
Founder here. That list is a lot of cart before a horse. You could master all those points and still not have a <i>company</i> on your hands.<p>#1: Solve an important enough pain point that companies or consumers will <i>pay</i> you for it.<p>Sorry it&#x27;s not more catchy.
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idlewords超过 7 年前
One thing not on this list that is an easy win is to make your pages fast. This will separate you from 90%+ of competitors. A lot of the bloat in modern web apps and web pages is easy to remove, and people will love you for it.<p>I never mentioned it in Pinboard marketing, but I moved heaven and earth to keep the site fast for everyone, and it was speed that gave the site its first toehold.<p>That said, I think the leap from 100 to 10,000 users is very hard, and I don&#x27;t know of any advice about how to cross that gap.
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rmdoss超过 7 年前
Too much content without addressing the real problem with most startups:<p>They do not solve a customer problem.<p>Solve their problem, make their life better and you will do well.
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BadassFractal超过 7 年前
Really, the key is solving something important that people absolutely need, and will overlook all these weaknesses for. Then something like a good UX is a can you can kick down the road for a long time.<p>If instead you&#x27;re doing Yet Another Pinterest, then good luck, you&#x27;re playing a very different game.
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paulie_a超过 7 年前
Sorry to be harsh and disregard your legitimate content completely but it is misguided, it lacks the most important word: Sales
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minton超过 7 年前
&gt; The market doesn&#x27;t care what&#x27;s under the hood as long as it works and solves problems.<p>This is a hard truth.
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olavgg超过 7 年前
I work at a startup, which is around 15 months old now. We have no UI&#x2F;UX designer, and have not focused on creating a good UX. We would love to have one, but have not found the right candidate yet.<p>But we are doing very well, we are now over 40 employees and have several of biggest names in the nordic countries as clients and our software is being interacted with hundreds of thousands of individuals every day.<p>Good UX is important, but it doesn&#x27;t have to be &quot;perfect&quot;. The most important thing by far for a startup is getting out of your office and talk with potential clients.
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evanr超过 7 年前
What you should know is that the only thing that matters is solving big problems for real people problems.<p>If you are solving real problems and you are constantly learning and improving based on your understand why your customers hire&#x2F;fire you then nothing else will matter.<p>If you are really customer-value-centric then your UX&#x2F;Visual design, PR, marketing, SEO won&#x27;t matter since all of your customers will be telling more &amp; more people why you are awesome and they&#x27;ll keep paying you for more.
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mi100hael超过 7 年前
<i>&gt; Writing is the part where non-native English speakers like me are in a disadvantaged position.</i><p>While reading the article, I had no idea you weren&#x27;t a native speaker until I reached that line. So: congrats.
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cdevs超过 7 年前
Our CEO doesn&#x27;t know what UX is and tried to get a marketing email designer to rebuild our whole tool. he figured the kid knows photoshop so he must know best.
nestorherre超过 7 年前
Good article. Concise and to the point with the key elements. Thanks for sharing
ccvannorman超过 7 年前
*founder of a B2C software company.<p>If you&#x27;re B2B the strategy may be somewhat different.
nathan_f77超过 7 年前
That was a really great article. Here&#x27;s a few notes from my experience with FormAPI.io:<p>&gt; One of the best ways to do it is to watch people interacting with your prototypes without giving them any hints.<p>This is so true. My product has a lot of very complex features, but after watching some early users, I realized that people were struggling to figure out some of the most basic things - even just adding and removing fields. I had made the &#x27;delete&#x27; icon only show when you hovered over the field in the sidebar, but I made it more obvious by always showing it when the field was selected. I also added another &#x27;Delete&#x27; link to the field option in the right sidebar. And then I also added a welcome modal that explain how to add and delete fields with animated GIFs. (Including the &quot;delete&quot; and &quot;backspace&quot; keyboard shortcuts.) Now that there&#x27;s 3 separate ways to delete fields, people figure it out almost immediately.<p>Even adding fields was hard to get right. My initial version just had click-and-drag, so you had to first click, then drag to adjust the field width. I saw that new customers were just clicking on the page, and nothing would happen. So I added support for single clicks as well, and now it adds a field at that position with a default width.<p>It&#x27;s scary that I might not have realized these UX problems if I wasn&#x27;t paying attention.<p>&gt; Nowadays it’s easy to get amazing stock templates for less than $50 instead of spending thousands on a custom design.<p>I strongly recommend <a href="https:&#x2F;&#x2F;pixelarity.com" rel="nofollow">https:&#x2F;&#x2F;pixelarity.com</a>. I&#x27;ve used 3 of their templates now, and I think they&#x27;re very good. Some of them even have jekyll versions that you can download. <a href="http:&#x2F;&#x2F;unsplash.com" rel="nofollow">http:&#x2F;&#x2F;unsplash.com</a> is incredible for stock photos, and I have a subscription to <a href="https:&#x2F;&#x2F;thenounproject.com" rel="nofollow">https:&#x2F;&#x2F;thenounproject.com</a> for vector icons. There are a lot of free icons out there, but the Noun Project has a ton of variety, and lots of things you can&#x27;t find anywhere else.<p>&gt; When doing the development yourself, it is easy to slip into a false productivity when you increase the amount of code without achieving your business goals. The most infamous examples are building tools instead of a product or overthinking a complicated architecture &quot;for the future.&quot;<p>This is really tough, but I&#x27;m actively trying to avoid this. Not just the fun tools and side-projects you want to build, but even some feature requests from customers. Certain might end up taking weeks or months, and they&#x27;ll over-complicate your product, or they just won&#x27;t be a good investment of your time.<p>&gt; New and trendy technology usually means bugs, breaking changes, immature tooling and lack of documentation. &quot;Boring&quot; mature tech will allow you to achieve the same goals much faster and make it easy to find developers for hire.<p>I used Rails and React, since I&#x27;m very familiar and productive with those. I was tempted to try Elixir, but I think it would have taken me so much longer to build an MVP. I have a friend who started building their startup with Elixir, but switched back to Rails for the better productivity.<p>&gt; Depending on the country, your experience with these business aspects can range from mildly unpleasant to the absolute worst.<p>I&#x27;ve almost finished setting up my company with Stripe Atlas, and I can say that it has been the absolute best experience. I can&#x27;t recommend it strongly enough. I&#x27;m going through the post-incorporation stuff now with UpCounsel, and everything is just so easy.