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Apology after Japanese train departs 20 seconds early

337 点作者 gridscomputing超过 7 年前

31 条评论

mschuster91超过 7 年前
How does the Japanese system live with the stuff that plagues Western transportation systems?<p>For example in Munich there is nearly every day one or more huuuge delays due to:<p>- people on the track (sprayers, drunkards, people whose phone fell down)<p>- animals on the track, ranging from stray dogs over wolves to deer - and in some cases, entire herds of sheep... one caused an ICE to derail and destroy a huge amount of tunnel track in the progress once.<p>- suicides (1.000 suicides in Germany per year, and that&#x27;s only the successful ones)<p>- accidents on street crossings (okay, that&#x27;s eliminated on the highspeed tracks, but regional traffic and metro rails suffer often enough)<p>- kids letting balloons loose in the underground sections, where they shorten out the power line, sometimes causing major destruction - and occasionally it&#x27;s a bird that does the same and ends up grilled<p>- absolute morons who do not make room for people trying to exit the train<p>- people with disabilities (wheelchair users, but also old people who simply have problems moving!), who sometimes need to be attended by the conductor, e.g. to put out a ramp<p>- technical breakdowns<p>However, in Japan this seems to be nearly unheard of.
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hyperion2010超过 7 年前
When I took the train from Narita into Tokyo the train would sit at stations for often 5 minutes and leave exactly when scheduled. Well over half the boarding passengers arrived in the last 30 seconds. Leaving 20 seconds early is a HUGE screw up in a system like that.
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socrates1998超过 7 年前
The train guys all compete with each other in Japan to be as close as possible to exactly arriving and leaving at the scheduled time.<p>You will often have a train&#x2F;subway stop before it gets to the platform, just a 200 or 300 or so meters away, then start again.<p>I heard this was so that they would arrive at exactly the time they were supposed to arrive.<p>It&#x27;s one of the things I miss most about Japan, a simply amazing dedication to their craft.
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bitL超过 7 年前
Progression:<p>In Japan, people are nervous if a train departs early&#x2F;late by 30 seconds.<p>In Switzerland, people are nervous when a train is 2 minutes late.<p>In Germany, people are nervous when a train is 10 minutes late (unless you are passing through Frankfurt, where you can expect 30 minutes)<p>In Italy, people are happy a train shows up (hello Naples).
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gpvos超过 7 年前
In the Netherlands, several years ago they changed the rule for closing the doors: the rule used to be that (if the train is on time, which is actually the case about 90% of the time here) the train doors didn&#x27;t close before departure time, so what happened was that the whistle was blown just before the departure minute and the doors started to close at the top of the minute or a few seconds after it. Now the rule is that the train should depart at the top of the minute, so everything is shifted about 10 to 15 seconds earlier. A change that really has no benefit for anyone. But I wonder what the rule for this is in other countries?
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swampthinker超过 7 年前
One thing I want to point out is that if I am reading the reports correctly, the JR system is actually a very profitable corporation.<p>What would it take to get a profitable train system in the US?
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jdlyga超过 7 年前
Japan is adorable. In New York, we&#x27;re grateful to have trains that work at all.
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II2II超过 7 年前
The part that I admire is that they noticed the early departure and issued an apology without receiving complaints.<p>That demonstrates a lot more integrity than the operators of the public transportation network in my city, where they claim that declining ridership is a natural consequence of them improving their service.
rrdharan超过 7 年前
It&#x27;s kind of funny to think that in the west we&#x27;re only ever likely to match the punctuality of Japanese humans by replacing our humans with Japanese robots.
jondubois超过 7 年前
The London train system is one of the worst in the world.<p>- It&#x27;s very expensive.<p>- Different parts of the network are managed by different companies which creates a lot of confusion around tickets and smart cards.<p>- The stations are relatively ugly.<p>- Signs are confusing if you&#x27;re not used to the system.<p>- Trains from different lines often share platforms. Sometimes two trains that have the same destination might stop at different stations and it&#x27;s not obvious which train corresponds to which line.<p>- The underground trains themselves are often narrow; difficult to stand straight.<p>- They are often crowded so you often do end up having to stand up.<p>- Delays are common and trains don&#x27;t come very often considering how many people live in London.
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Silhouette超过 7 年前
I love this.<p>In a slightly less dramatic variation, I was on holiday in Italy once and a local train arrived in Rome about 3 minutes late. As we came into the station, the loudspeaker offered Trenitalia&#x27;s apologies in no fewer than three different languages.<p>Here in the UK, I think trains have to be at least 17 hours overdue before they&#x27;re considered late, approximately 2 lifetimes overdue before you get any compensation, and somewhere around the death of our sun before you&#x27;ll see anything done to make good any resulting harm beyond the price of a ticket...
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eecc超过 7 年前
Such things are funny until they’re not any more. See <a href="https:&#x2F;&#x2F;en.m.wikipedia.org&#x2F;wiki&#x2F;Amagasaki_rail_crash" rel="nofollow">https:&#x2F;&#x2F;en.m.wikipedia.org&#x2F;wiki&#x2F;Amagasaki_rail_crash</a>
dfox超过 7 年前
In most public transit systems that run according to published timetable departing early is taken as more serious issue than departing late. It might seem counterintuitive, but inconvenience caused to passengers by arriving&#x2F;departing late (small additional wait time) is significantly smaller than by departing early (missing the connection entirely and having to wait for the next one).<p>IIRC in Prague&#x27;s transit system drivers are fined for not observing the timetable without external cause and the fine for departing even one second early is same as for being several minutes late (and is relatively significant fraction of their monthly salary).
ryguytilidie超过 7 年前
My BART train this morning was stuck in the transbay tube for about 40 minutes this morning because a train in front of ours had someone get stuck in the door. Our conductor spent those 40 minutes of us sitting in a hot train bitching at us for someone else getting stuck in the doors. There&#x27;s literally just zero professionalism&#x2F;pride in your work from so many people nowadays.
m3kw9超过 7 年前
These guys time the door to close to match the time of departure, I.e if the door and the warning tone takes 5 seconds, they’d press the close button 5 seconds before the time of departure, and the door motors are calibrated to be precisely to close in a certain speed always. They have timers to make sure they are not off. So that’s why 20 seconds to them is like an embarrassment
itsthejb超过 7 年前
Whilst this is a lot of fun, and the Japanese transport system is certainly something to be generally admired and imitated, unless I&#x27;m the only one here, just wanted to point out that there is a dark side to this also: <a href="https:&#x2F;&#x2F;www.japantimes.co.jp&#x2F;opinion&#x2F;2007&#x2F;01&#x2F;09&#x2F;editorials&#x2F;driving-a-train-under-pressure&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.japantimes.co.jp&#x2F;opinion&#x2F;2007&#x2F;01&#x2F;09&#x2F;editorials&#x2F;d...</a><p><pre><code> Takami apparently was worried about being punished for overrunning Itami Station. In the past, he had received punitive education three times for errors and had his wages and bonuses docked. JR West’s education program, which included writing “soul searching” compositions, was known to be humiliating.</code></pre>
sushid超过 7 年前
There was a minor EARTHQUAKE when I was in Japan. A very apologetic lady working at the ticketing booth told me that there will be a delay.<p>I asked what the delay will be and it was something less than 2 minutes (1 minute and 20 seconds or something).
gdrift超过 7 年前
It&#x27;s a cultural thing because &quot;It&#x27;s painful to be caught between the closing doors. Even more so are the eye of those looking at you.&quot;<p><a href="http:&#x2F;&#x2F;www.rifters.com&#x2F;crawl&#x2F;wp-content&#x2F;uploads&#x2F;2014&#x2F;05&#x2F;doors.jpg" rel="nofollow">http:&#x2F;&#x2F;www.rifters.com&#x2F;crawl&#x2F;wp-content&#x2F;uploads&#x2F;2014&#x2F;05&#x2F;door...</a>
virgulino超过 7 年前
There is a danger to this punctuality. In the 2005 rail crash, with 100 deaths, it was found that &quot;a contributing factor in the accident was the JR West policy of schedule punctuality&quot;. <a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Amagasaki_rail_crash" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Amagasaki_rail_crash</a>
teekert超过 7 年前
As someone who lives a couple of minutes of biking away from the train station, a train leaving 20 sec early would be extremely annoying and would cause me more delay than a train leaving 25 minutes late. I&#x27;d appreciate an apology.
stordoff超过 7 年前
To be fair, I&#x27;ve made connections (not in Japan) with seconds to spare due to prior train delays. I&#x27;d be pretty annoyed if I missed one due to a train leaving early, even when such punctuality isn&#x27;t generally expected.
johnvonneumann超过 7 年前
Shoutout to all my Melbourne people who experience Metro trains on a regular basis.
anonu超过 7 年前
Conversely, if the train are late in Japan - even by a minute or two - the conductor will give you a paper note that you can show to your boss to prove that you were late for reasons beyond your control.
nexuslab超过 7 年前
WOW! I wish the DOT in Los Angeles was like this.
readhn超过 7 年前
This is why I keep buying Lexus&#x2F;Toyota cars. Their production system is the reason for making most reliable vehicles on the road today. Period. This apology is just a reflection of how they approach their jobs (with pride). High Quality speaks volumes.
harel超过 7 年前
In the UK a train being approximately on time would merit a news item.
Feniks超过 7 年前
Japanese trains and metro are all carefully orchestrated. Just one minute is enough to miss a connection. It really screws up people&#x27;s routine.
phonon超过 7 年前
&quot;Repent, Harlequin!&quot; Said the Ticktockman
CodeSheikh超过 7 年前
Meanwhile, New York Subway (MTA): &quot;We sincerely apologise for the inconvenience of arriving on time&quot;
renzon超过 7 年前
I just use pyup (<a href="https:&#x2F;&#x2F;pyup.io&#x2F;" rel="nofollow">https:&#x2F;&#x2F;pyup.io&#x2F;</a>) for Python projects and it works like a charm. It not only show vulnerabilities but also updates and Python 3 incompatibilities.
deepsun超过 7 年前
How do they work out around impossibility to perfectly synchronize clocks at a distance due to special relativity?
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