I would like to know what tools your company uses to manage knowledge. It doesn't necessarily mean a tool like Confluence but maybe something more general purpose like Google Drive.<p>I am particularly interested in how you use it to create long lived documents (sprint meetings/coding documentation/meeting notes) and what use cases it is best suited for. We currently use Confluence but its design is clunky and slow. It is damn near painful to navigate and I dread when I have to use it to write documentation. It also doesn't seem suited to supporting code in the way that I would like (inline code is not natively supported) so it becomes less useful for creating a best practices guide for instance.
I think there are a MILLION of different things you can use for this type of information. I don't like Confluence much, but it does work.<p>Best app is probably an internal Wiki. Works extremely well, easy to setup, searchable, etc.. etc..<p>I think that was always my favorite. But don't store passwords here. Use a secure PW manager. Sometimes you can even link to it from the Wiki.<p>My issue has always been the bulletin-board type of things. "Client XYZ expressed concern about this. Let's make sure we're sensitive to this."<p>I've rarely seen companies even make an attempt at spreading this type of info, and the ones that have have not thought of a good solution. No, sending emails to the entire department is not a solution.
Confluence is good. I will say I hated it at first, but it’s
one of those kinds of software that you need to adapt to instead of the other way around.<p>It has a lot of good, the-way-it-should-be-done processes that if you force yourself to follow, can be very rewarding.<p>Some positives:<p>1. Great mobile app.<p>2. Lots of security. Audit trails, granular access to specific pages, 2FA.<p>3. Can sync users with Google Cloud Suite, nice to only have 1 set of users.<p>4. Very rich and detailed page design options.<p>5. Has other apps that bolt on. So much sensitive data can be stored in a wik, it’s nice to be able to securely share it into Jira (like Github) or Stride (like Slack).<p>6. Is only $10 for up to 10 users. Can also bring in on-premise (much more expensive though). This is good for HIPAA stuff.
I suspect the answer is a function of team size. For smaller companies, less formal solutions may be ok.<p>At my company we use:<p>- Salesforce<p>- wiki<p>- google groups<p>- github<p>- Trello
We use Confluence, but to get the most out of it, you need two things.<p>1) proper training for everyone that will use it.
2) processes regarding its use so your information is consistent.