I'm overall quite pleased with my Copperhead phone, and very much appreciate getting actual OS updates.<p>I have one issue however that I thought I'd put out there from a customer service standpoint. If you buy a phone from them, you pay what seems to me like a nice premium (Pixel XL $1,269.00; though it's hard to find a good comparison point), and it comes with a service plan. Copperhead (as I understand) takes stock AOSP and (among other things) swaps out some of the default applications. Notably, the SMS application is something called Silence (silence.im).<p>Here's the issue. I've had a problem or two with Silence, and I contacted their customer support. They suggested trying other SMS apps to see if that solved my problem, which is in itself fine. However, at that point they closed the issue, because they claim that they're not responsible for 3rd party apps, even ones that they bundle and (I presume) update with system upgrades. The reason given is that they don't control the source for those, unlike the OS. I don't accept this at all. I paid a good premium (unless I'm mistaken) for the phone, I expect a _working phone_. This, these days, includes a functioning SMS client. How they go about making that happen is _their_ responsibility. They can work with me to find a suitable replacement, they can submit a pull request or a bug report, etc. But I argue they should consider the issue open until it's fixed or I decide it doesn't matter.<p>Anyway, not a big deal, I worked around it. Perhaps if I pressed enough they would have been okay with me returning the thing on these grounds, but it's nowhere near worth it. I just disagree with their philosophy on this issue. I understand it must be _really_ hard to deal with all this as such a small operation. But then they should put this point in big bold letters when you buy it, or something. ¯\_(ツ)_/¯