Happened everyone today. If you have a bill payment which paid yesterday, processed today and will be sent tomorrow, I'd say go check your account. Mine and my wife's account along with a lot of people got double charged today. We've called the customer service and they've said that everyone was charged double and they are fixing it.<p>Well, this sounds like wells fargo played with our money overnight and giving them back to us.<p>What are your thoughts?
They have gone through a massive investigation so doing something like this is strange.<p>So, until proven otherwise it's safer to assume Hanlon's razor - Never attribute to malice that which is adequately explained by incompetence.
I used to work in payments. This happens sometimes, it's a bug it's not something nefarious, and it's really disruptive.<p>Many, many people will be put in a negative balance. Wells Fargo is probably one of those banks that don't order bill payments chronologically, but probably by amount, so things could get very very messy. There will be a lot of NSF charges that will need to be reversed, or Line of Credit charges for those accounts that have automatic line of credit to avoid NSF charges. But missed payments because of NSF will also be a problem as well, unless Wells Fargo foots the entire extra amount so that customers don't get massively fucked up.
I was once double charged on an auto-billed mortgage payment two weeks before Christmas causing all my other bills to bounce. This is why I no longer trust auto billing services from anyone and hate Wells Fargo.
Probably some job scheduling issue; maybe a job got stuck (dependencies or what have you) and the techie just thought to re-run the job(s) without checking the progress of the "stuck one". I could as well have ran for 99.999% and got stuck on the last account (ZZTop's:) and then it run again "successfully" and the techie went home happy for saving the day. And after all the complains start coming in IT thought just what I thought and went through the support tickets and saw the "Job-Mother-Of-All-Payments" was ran twice.<p>Now they should be having a chat with their BAs and their Finance on how to reverse the duplicates.
Ugh, saw this and checked. Yep, my mortgage payment taken out twice, with a plethora of overdraft protection notices afterward as it keeps taking money out of my other accounts.<p>Inertia, and the fact I don't want to lose a credit card acct I've had open forever, has kept me with WF. But those two are rapidly becoming nothing compared to all the BS from this bank.
This happened to my girlfriend's checking account last week. She was charged an overdraft fee because auto pay decided to charge two days earlier. Then all traces of the transaction magically disappeared from her transaction history. Luckily, she took some screenshots of it. We just shrugged it off but I'm going to investigate it now.
This morning its all fixed and the balance is correct. The double transactions were all in "pending" when I went to sleep (including overdraft transfers). I bet this isn't the first time something like this has happened due to a glitch in an overnight batch job.
I was double charged as well! Just got off the phone with customer service after a mini heart attack. They say this will be fixed by 8am...but why in the hell did it happen in the first place? I found this thread searching for any news on this "system glitch".
I think it's time for Wells Fargo to get out of retail banking. Between the several well-documented instances of account fraud and now this it's apparent their priorities are not about providing good customer service to individuals.