My sister is in college and works at Starbucks.<p>She and a group of her coworkers delivered coffee to one of their offices in Santa Monica.<p>Their last major update really upset a lot of people, so when my younger sister ran into a Product Manager, she chatted with him and mentioned the update.<p>His response was, change is good, deal with it.<p>It really rubbed me the wrong way on multiple levels. 1) You're being a asshole, 2) you're being an asshole to your key demographic, and 3) I agree with her, the new update sucks.<p>There is an odd feeling I get about Snapchat, it's almost as if they are successful despite themselves.