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A Tale of Two Users, or How Design is Tough

13 点作者 gsaines超过 14 年前

4 条评论

weego超过 14 年前
Are UX discussions now really so played out that this little anecdote is considered insightful?<p>To summarise for comment readers "some people have a different understanding of complexity and how something you see as trivial might be confusing to others".
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CaptainZapp超过 14 年前
Reminds me of the elevator button example:<p>You're in the fourth floor, the elevator is on the fifth floor (indicated by a display above the door) and you want to go up.<p>Do you press the <i>up</i>, or <i>down</i> button?<p>At first this seems obvious, since you want to go up, but it's only obvious because you know how elevator interfaces work.<p>Another valid way to interpret the elevator interface is to press the down button, since you're in the fourth floor and want it to come down to you.<p>Yep, interface design is hard.
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bengtan超过 14 年前
Case in point:<p>I had a friend's mum who asked me once (in reference to vertical scrolling on ie. browsers and Microsoft Word):<p>Why do you press down to make the page go up?<p>('down' is the down cursor button)
untamedmedley超过 14 年前
Isn't this more an example of when it's best to let a customer go?<p>Is the cost associated with meeting this small percentage of customer's needs worth actually meeting them?
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