Review my one-day Twilio project: track and view your customer support calls

Twilio has so many options for improving phone support it is unbelievable. Imagine an integrated CRM which, as your phone rang, brought up Milly Smith's account info on screen. Or a quick prehuman prompt asking her for her SSN so that she never had to tell your employees. Or both of these, in a call center environment.

If you'd like a demo, call (877) 264-0341 (toll-free, forwards to my cell). Then visit <a href="http://www.hirahim.com/projects/support_dashboard/" rel="nofollow">http://www.hirahim.com/projects/support_dashboard/</a><p>I've blanked out the last four digits of the calls listed there for privacy purposes.

hrm.... would have been nice to have seen this built on 'twiliokit' (<a href="http://github.com/mgkimsal/twiliokit" rel="nofollow">http://github.com/mgkimsal/twiliokit</a>) - a starter kit I put together for building twilio apps inside a pre-configured MVC framework (ZF 1.10). I guess I need to do a better job of promoting twiliokit :)<p>Thanks for your support-desk contribution all the same - looks nice and clean :)

Good job. This looks cool. I made something like this for dell once called FTR (First Time Resolution). FTR is a metic that describes how many times (on avg) a user has to call in before their issue is resolved. I think if you added that here w/ some pretty charts or something it could help you monetize it.

This is <i>great</i>. Thank you!

FWIW, I very much like the UI.