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Killing Strategy: The Disruption of Management Consulting

106 点作者 ALee大约 7 年前

10 条评论

projectramo大约 7 年前
For all you consultant-haters out there: there are some services that are very natural consulting engagements. They have the following properties:<p>1. A particular company will need the service infrequently<p>2. Many different companies will benefit from the service<p>3. The service requires a lot of manpower<p>4. The service is complicated and has a learning curve<p>So, to provide a concrete example, suppose you want to re-negotiate all your contracts with all your suppliers. This is the bread and butter of many large firms. However, you can&#x27;t do it all the time, you only want to do it once every 10 years or so. It is quite complicated and requires a lot of people with experience doing it, and almost any company will benefit from doing it.<p>This is exactly when you would hire a consultant that is known and respected in this area.
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exelius大约 7 年前
As a management consultant, I 100% agree.<p>I would say the main function of a modern management consultant is twofold: we bring in best practices from outside, and we help companies communicate. Best practices is an obvious function, but the communication is where most companies really fall down.<p>Often, it’s simple things like the product group never formalized the formats for their user stories &#x2F; features, so we simply help them drive standards around things and make sure the dev teams intaking the stories understand the change as well.<p>90% of what we do is change management or in preparation for change management. Those are things that companies will probably never be good at.<p>And by the way, we still do the business strategy too; it’s just baked in to the implementation work these days.
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johan_larson大约 7 年前
I&#x27;ve never understood why the management consultants get so much money for so little. They are, in the end, selling the labor of clever and well-credentialed but woefully inexperienced people at really eye-popping rates. You&#x27;d think any well-run company could get the same sort of insight from its own people. It&#x27;s really a masterpiece of packaging and brand-building, as far as I can tell.<p>Let&#x27;s be clear; I&#x27;m not talking here about specialist consultants with deep industry experience and consequent insight. Those make sense to me.<p>I&#x27;m talking about generalist corporate-strategy&#x2F;management consultants who are peddling what sure looks like a suite of industrial command+control or planning+strategy techniques. How could they possibly be providing enough value to be worth hiring?
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startupdiscuss大约 7 年前
There have always been many alternatives to consulting.<p>But large expensive reliable branded companies are important because if they make a mistake you can’t blame the person who hired them.<p>Also ex consultants from these firms see their value and process and hire them.<p>They have thrived not in spite of all the alternatives but because of them. When there are so many choices, quality signals matter.
mwexler大约 7 年前
From the top link: &quot;When the client-consultant relationship is functioning at its best, the consultant gives the client: ... * Execution: The roadmap to choosing and implementing the changes to be made.&quot;<p>I think many of us might define execution as more than coming up with the roadmap.
aj7大约 7 年前
There was a saying in the valley: You hired a consultant when you needed to fire someone high up.
crispyporkbites大约 7 年前
This is a great explanation of what management consulting is and how it&#x27;s evolved over the past 60 years, but the title is a bit clickbaity - I kept reading through expecting to see how the big 3 were going to be disrupted but in the end the article concludes with:<p>&gt; A lot of the value that traditional management consultants have offered their clients has been similarly disrupted by technology. But as we’ve seen, consulting firms are nimble. It may help that they themselves invented the concept of “disruption.”<p>&gt; Of course, there’s no guarantee that consulting firms will survive forever in their current state. Every day, there are more ex-consultants ready to share their expertise. Every day, the tools that companies can use to form their strategy get better and more advanced. And every day, consulting firms need to prove that they can be relevant in this new world — and not simply the prestige name Fortune 500 CEOs hire to get the board off their back.
vps85大约 7 年前
<a href="https:&#x2F;&#x2F;hbr.org&#x2F;2013&#x2F;10&#x2F;consulting-on-the-cusp-of-disruption" rel="nofollow">https:&#x2F;&#x2F;hbr.org&#x2F;2013&#x2F;10&#x2F;consulting-on-the-cusp-of-disruption</a>
sah2ed大约 7 年前
Nitpick. The article wrote:<p>&gt; <i>Bain &amp; Company had always preferred intimate client relationships where it could drive greater value over [more] numerous but [less] valuable relationships.</i><p>I think the prepositions were swapped. Judging by the bullet points that follow, that sentence makes more sense with the positions of &quot;more&quot; and &quot;less&quot; swapped as follows:<p>&gt; <i>Bain &amp; Company had always preferred intimate client relationships where it could drive greater value over [less] numerous but [more] valuable relationships.</i>
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thescrutinizer大约 7 年前
Anecdotally, I worked for an advisory and reporting company that produced reports and ranked them in a hazily defined index (the company was later bought by another, larger advisory company). The way the sausage was made was not pretty. The research staff consisted largely of recent ivy league graduates with little experience or knowledge of the domain or of statistical methods. Data was largely collected from the web. Initially, collection was done by hand, but we were working to automate as much as possible (though the leadership did not quite appreciate the need to invest in tech and did not understand the dao of building software services). In some cases, the data collected was woefully below the minimum sample size you&#x27;d need to be justified in drawing any sort of meaningful conclusions (there wasn&#x27;t even a sense of what a minimum sample would look like, and not much concern about these things when these issues were brought up to management). I recall researchers telling me that the metrics and ranking were adjusted for important clients, something that smells to me like pay-to-play. The data science team was wholly unqualified. The management across the board was unqualified. The article suggests insider trading practices inside consulting companies. I had a similar suspicion, though not something I can prove, that insider knowledge was being laundered through cooked data and presented as &quot;rigorous, data-driven insight&quot;.<p>The impression I got of this space:<p>1. Clients, usually executives within large, billion dollar companies, don&#x27;t really mind spending what for them are pennies on a subscription from a company that claims to know what&#x27;s up when they feel they don&#x27;t. They see a company with certain associated credentials and trust the advice.<p>2. Executives, wishing to justify their own decisions, want to cover their own asses by appealing to &quot;experts&quot;. Their employers may come across those reports, see their company ranking highly, and say &quot;Wow, Bob. You&#x27;ve done a great job.&quot; It matters little how meaningful the data analysis is. The data analysis is just decorative.<p>3. The ranking in reports become a self-fulfilling prophecy of sorts. If you rank highly in an advisory report on a certain kind of product, and readers of that report believe the ranking, then this can lead to more sales or whatever.<p>To be fair, this isn&#x27;t some kind of Newtonian mechanics. You can&#x27;t take a bunch of data and just have all your conclusions fall out as a tidy positions in space and time. I am not making the claim that advice cannot be given or that these things cannot be researched to produce meaningful insight. I also do not claim that there are no companies out there producing valuable research. However, my personal experience does make me wonder. Even if and when the claims in the research are true, the appeals to data can become little more than a game of appearances. Maybe, in relative terms, they&#x27;re not in much worse shape than academia with its data massaging, p-value hacking scandals, and unreplicated&#x2F;unreplicable studies.