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Restaurants are figuring out how to do without servers

142 点作者 jasondc将近 7 年前

37 条评论

Androider将近 7 年前
I&#x27;d prefer a serverless restaurant even if the price was exactly the same as with the full-service.<p>It&#x27;s like the difference between an old-style Taxi and an Uber, with the latter you just get up and go when you&#x27;re done. The whole dance of flagging down the server to request the bill, get the bill, oops the server disappeared before you could pull out your card, wait for 10 minutes while they are off exploring Narnia in the kitchen cupboards. Finally they come to take the card and disappear again, what should have taken 30 seconds is now at 15 min+, hope you&#x27;re not missing your show... ah, finally they&#x27;re back! Now try to figure out the tip line, with the air of one who is trying to convert Fahrenheit to centigrade in your head while your house is burning down.<p>Waitstaff-less high-end restaurants expand the audience and frequency of visits of people who can now enjoy these better-than-Chipotle dining experiences. Much like Uber, which doesn&#x27;t only cannibalize existing providers but actually creates a whole new category of short rides that you would never have previously considered using a Taxi for.
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grellas将近 7 年前
<i>On July 1, the minimum wage in San Francisco will hit $15 an hour, following incremental raises from $10.74 in 2014. The city also requires employers with at least 20 workers to pay health care costs beyond the mandates of the Affordable Care Act, in addition to paid sick leave and parental leave.</i><p>If a local government dictates that your base wage rate for a labor-intensive industry has to increase by 40% within less than a 5-year period and, on top of that, further dictates that you as an employer must provide those same employees with above-average health benefits together with paid leave of varying types above and beyond what market norms have been, well, at the end of that process, you are obviously having to pay a hell of a lot more for those employees than you did just a few years back, perhaps as much as 50% more.<p>Real wage increases tie to rising productivity. I well remember representing highly-talented UNIX engineers during the early 1990s who were earning around $60K per year (adjusting for inflation alone, that number would still not be in the six-figure range today). Today, engineers of that caliber easily command six-figure salaries plus great perks. The best of them easily command $250k+ salaries. For employers trying to find such engineers, they have to open their wallets big time and, yet, they do. Why? Because, if you are a Google or a Facebook or a Twitter or an Apple, or any other preeminent company needing the services of such engineers, you are not trying to eliminate those positions simply because they cost a lot more today than they did in the early 1990s. You are desperately trying to <i>add</i> such people to your payroll because of <i>what they can do for you</i>. The changing tech world has magnified the productivity and value of what such engineers can do and therefore the salaries and perks they can command are far higher. But this is <i>market-based</i> and justified because the profits you can earn as an employer are also much higher owing to their work. The engineers of the early 1990s were just as talented as those today but their value was relatively less to employers than is the value of their counterparts today. Their productivity has vastly increased. Hence, so has their compensation.<p>Compare that to what the city officials in San Francisco are doing with waiters and similar restaurant staff. Essentially, they have decreed (in the name of worker protection) that the cost to the employer of such employees shall increase by 50% or more over a short period when nothing whatever has occurred to increase their productivity. I went years working my way through school doing such work and it is very hard work indeed. The people doing it earn every penny. Yet those who did it 5 years ago at considerably less cost to the employer than those who do it today worked just as hard as their counterparts today. If those doing such work today are doing the same work, and their productivity has not materially increased, yet they are getting paid 50% more, something has to give.<p>This article basically dances around the obvious by tying the discussion to the considerable expense of living in SF and to collateral issues affecting the city&#x27;s living environment. In doing so, it does not discuss the obvious: when supply and demand dictates what people will do, and you arbitrarily raise the cost of something, it will affect demand by lessening it.<p>That is why SF restaurants are moving to less labor-dependent models of doing business. Not all will do so but the laws of supply and demand have given them an incentive to do so and it should surprise no one that a good number of them are adapting.<p>Perhaps this is all worth it because those who are now working as waitstaff in SF restaurants are doing much better financially and this is worth the trade off. But no one should pretend that this does not come at a price, perhaps a very high one, for those whose jobs have vanished along with the new business models. (By &quot;new&quot; here, I mean not that no one has had self-serve models before, which they obviously have, but &quot;new&quot; in the sense that restaurants that would before have never considered such models are now adopting them).
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ademup将近 7 年前
I&#x27;m happy to see servers go. If &quot;Include wait staff?&quot; were a selectable checkbox on my dining experience, I would opt out every...single...time. I prefer to eat out as often as possible, and although I have had many wonderful experiences with talented wait staff, most act as gatekeepers between me and the food; me and payment; me and the real problem-solver. Servers often poorly represent the wishes of the establishment&#x27;s owner, let alone the chef&#x27;s. Good servers can certainly make an otherwise weak experience &quot;fine&quot;, but they more often make decent experiences less-good.
SurrealSoul将近 7 年前
I&#x27;m sorry, but as someone who pays the majority of a resturant waiter&#x27;s salary via tipping, I don&#x27;t think it&#x27;s an issue of the restaurant saving the $5.50&#x2F;hr.<p>I have never seen an article hype up the McDonald experience so much.<p>[Side tangent, I hate the concept of waiters. If I am having a romantic dinner with my wife, I would much rather get her a cup of water than have someone butt into our conversation]
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ulfw将近 7 年前
Tips are about the dumbest American tradition I have seen. (Yes I know they exist world wide, but wayyyyy less commonly).<p>So if I buy a $20 meal, I pay the waiter $3 to take my order, go to the kitchen, tell the chefs, go pick up the order, put it on my table and later take my credit card when I flag him down to pay. This should be included in the price. But hey. Whatever. $3. Fine.<p>Now when I go to a fancier restaurant and order the same amount of food, where the waiter does the exact same job of taking an order, putting it on the table and comes back later to take my credit card I suddenly have to pay him say $20? Why? How on earth has his job changed in any way shape or form to earn so much more money than the previous restaurant&#x27;s waiter for the exact same amount of work?<p>I really do not get it.<p>If anything, the Chefs and Sous Chefs should be tipped and should earn more at fancier restaurants because food preparation there often takes longer, is a more intricate affair and often needs more skills and experience. Not the waiting staff.
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SilasX将近 7 年前
Kind of inflammatory way to phrase it[2], but to save you the time: restaurants are shifting to models that use less waitstaff, closer to fast casual. In the first example, they say that runners bring the food but you have to fetch your own water and go to a counter for each wine glass; sadly, it was ambiguous on how orders are placed.<p>This is kind of to-be-expected as the wage&#x2F;cost-of-living ratio dips too low so that lower-labor models are preferred. [1].<p>My peeve about these kinds of models is the ambiguity of the tipping situation; it&#x27;s obviously not full service, but it&#x27;s not zero either. And places like Super Duper are <i>zero</i> service (you stand in line, fetch your order, and bus your table) but still guilt you into tipping. I don&#x27;t know the amount for &quot;this satisfies the standard expectation&quot;.<p>[1] If you automatically say &quot;lol pay them more&quot;, it&#x27;s not that simple: higher prices and you&#x27;ll scare off too many customers -- into fast casual and home cooking -- to cover overhead. Take lower profits and it may not pay enough to be worth the investment.<p>[2] Edit: original version was something like “... putting diners to work”.
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cm2012将近 7 年前
On a side note, the ordering kiosks in McDonalds are the best thing ever. Customizing an order is way less error prone this way than verbally. And the line is always shorter.
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Scramblejams将近 7 年前
I eat at Outback and I &amp;$@! hate their tablets.<p>Who are all these people in this thread who don’t value a server’s knowledge and flexibility? It’s as if they’ve never been infuriated by an IVR system and cannot imagine that kind of horror landing in their restaurant booth when all they’re looking to do is enjoy themselves.<p>Sometimes you want recommendations that come with more details than what the web guy baked into the hero piece. Sometimes you want something prepared a certain way, and the UI isn’t going to be up to it. Good luck getting that through an abused table tablet.<p>So some servers underachieve. Fine. I still want one.
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CompelTechnic将近 7 年前
There sure is a lot of righteous indignation in this thread. I am eager to see the fallout of the imminent minimum wage increase (hopefully not too much human suffering). With the similar event that happened in Seattle recently, the initial government-funded study of the outcome came back with results favoring the conservative opinion. Naturally, the liberal local government quashed this study and performed another. Similarly, if you google &quot;Seattle minimum wage study&quot; the results are a mixed bag, and more informed by opinion than data.<p>Take everything you read with a grain of salt, and stick to first-hand data as much as possible.<p>Here is a good, minimally biased (although by a libertarian-leaning economist) synopsis of the initial results: <a href="https:&#x2F;&#x2F;marginalrevolution.com&#x2F;marginalrevolution&#x2F;2017&#x2F;06&#x2F;seattle-minimum-wage-study.html" rel="nofollow">https:&#x2F;&#x2F;marginalrevolution.com&#x2F;marginalrevolution&#x2F;2017&#x2F;06&#x2F;se...</a>
Simulacra将近 7 年前
I would prefer a server-less restaurant just so I don&#x27;t have to worry about tipping. Reduction or elimination in wait staff may just appeal to the anti-tipping segment, which could have the intriguing result of increasing sales...
kennon42将近 7 年前
My initial thought was that this was yet another post about serverless!
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ctdonath将近 7 年前
Minimum wage is debtor&#x27;s prison redux: if you don&#x27;t produce enough, you&#x27;re not allowed to produce anything at all.<p>And some jobs just don&#x27;t entail that much productivity.
cbhl将近 7 年前
I feel like this is the logical conclusion of a living wage.<p>If we pay everyone enough to make a living wage, then it should cost the same for me to grab my own menu, utensils and water bottles as it would for a server to do so.<p>Honestly, the high cost of renting in SF has already made the &quot;move to California and bus tables to get by while auditioning for movie &#x2F; working on startup&quot; dream impossible. This is just a side effect of the bureaucracy and housing policies here.
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shah_s将近 7 年前
Am I missing something? Plenty of restaurants have self serve policies.
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thiscatis将近 7 年前
How is this new. Have the authors ever been in a British (gastro)pub? Order at the bar mate. Also, no silly tipping rules.
vertexFarm将近 7 年前
Housing costs in places with good economies and lots of jobs are getting absolutely ridiculous compared to the median wage.<p>I guess people are supposed to look at less glamorous cities, but if everyone affected by this did that then they would probably run out of opportunities, fill up, and have housing prices shoot up as well. Something&#x27;s gotta give here. There&#x27;s a real disconnect between the prices and the ability to pay. Who is paying for these things? People with lots of generational wealth? People with upper-middle class jobs yet no savings and razor-thin margins due to living expenses? That&#x27;s so shitty.
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gnicholas将近 7 年前
Another approach: in Menlo Park, a restaurant offers workers a crash pad where they can sleep during the week.<p><a href="https:&#x2F;&#x2F;www.almanacnews.com&#x2F;news&#x2F;2017&#x2F;06&#x2F;14&#x2F;menlo-park-restaurateur-offers-local-housing-to-workers" rel="nofollow">https:&#x2F;&#x2F;www.almanacnews.com&#x2F;news&#x2F;2017&#x2F;06&#x2F;14&#x2F;menlo-park-resta...</a>
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rhc2104将近 7 年前
Note that in SF, waitstaff earn minimum wage plus tips- they do not earn a far lower hourly wage like many other parts of America.
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adityapurwa将近 7 年前
In Indonesia tipping is not common, and I am glad that it is not. Mostly because I see that everyone here seems to be confused too on how much we should tip. Most restaurant here would have you choose your own table, then the waiter will give you the menu and leave you to choose, then you call them again to submit your menu, then the menu will be delivered to your table. (Other restaurant is like McDonalds I suppose, you go to the counter, choose and pay and got table number, sit and have the food delivered to you). It is a standard work that of course they were paid to do, and I dont think tipping is healthy, why would they hate me if i didnt tip them? Why would I tip them for doing their already paid job? Why would my colleague got better tip than me when im serving them? It ended up with so many speculations on people, which is not healthy (my opinion). If i want to tip, i usually just let them take the changes.
thisrod将近 7 年前
In the eastern hemisphere, this kind of place is called an Australian style cafe.<p>Old joke: some Australians take a taxi from LAX to their hotel. As they get out, the driver asks, &quot;Your tip?&quot; &quot;Our tip is, live somewhere with a minimum wage, mate!&quot;
chobytes将近 7 年前
Serverless has gone too far
orionblastar将近 7 年前
This is why there are smartphone apps for various resteraunts. You order your tood and pay for it ahead of time and it is there waiting for you.<p>First it was pizza places and now it is McDonalds and others.<p>Wife and I went to a Wendys and nobody answered the drive through system. We only wanted small frosties so we went home without them. Other cars got mad that they were not taking drove through orders.<p>These jobs are not 15 dollars an hour, but a lot of workers don&#x27;t deserve that and will be replaced with competent workers or computers or kiosks or an app.
kevin_b_er将近 7 年前
I figured this was coming. Under living-wage isn&#x27;t sustainable and that&#x27;s how restaurants were operating while still making thin margins.<p>Except because everyone is too price sensitive with a race to the bottom on pricing, customer service is no longer valued. So we do away with customer service to keep the pricing the same rather than raise prices.
ksec将近 7 年前
&gt;Can’t Afford Waiters. So They’re Putting Diners to Work. The city offers a case study of how high housing costs alter the economics of everything else, including restaurant service.<p>Well not really housing but property market. Don&#x27;t know why they &quot;discover&quot; it now. Well it has been going on in some places for well over a decade.
logfromblammo将近 7 年前
Is it just me, or does it feel like restaurant service staff provide less <i>service</i> than they used to? They&#x27;re often spread out over too many tables, and it seems like their role is scripted rather than adaptive. The chain restaurant dining experience just seems very hollow now.
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TipVFL将近 7 年前
&quot;Inside these restaurants, it’s evident that the forces making this one of the most expensive cities in America are subtly altering the economics of everything. Commercial rents have gone up. Labor costs have soared. And restaurant workers, many of them priced out by the expense of housing, have been moving away.&quot;<p>I feel like so much of this could be fixed if we had a highly regulated housing market, with a goal of affordable housing for everyone. It&#x27;s hard to imagine that this housing bubble can last much longer, it&#x27;s distorting everything to such an extreme already.<p>The cost of housing doesn&#x27;t have to keep increasing, just look at Germany: <a href="https:&#x2F;&#x2F;www.forbes.com&#x2F;sites&#x2F;eamonnfingleton&#x2F;2014&#x2F;02&#x2F;02&#x2F;in-worlds-best-run-economy-home-prices-just-keep-falling-because-thats-what-home-prices-are-supposed-to-do&#x2F;#55ef61506ad0" rel="nofollow">https:&#x2F;&#x2F;www.forbes.com&#x2F;sites&#x2F;eamonnfingleton&#x2F;2014&#x2F;02&#x2F;02&#x2F;in-w...</a>
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Simulacra将近 7 年前
I wonder if some of these establishments truly can&#x27;t afford it, or they don&#x27;t want to. It would seem MBA 101 to always reduce costs, and increases profits.
vidanay将近 7 年前
I&#x27;ve been in a half dozen restaurants of this style....in Manchester UK, London, and Frankfurt DE. I had no problem with the style of service.
RickJWagner将近 7 年前
This is why $15 is not a sound idea.<p>We need &#x27;small jobs&#x27;. They&#x27;re an important part of the ecosystem.
baby将近 7 年前
While McDonalds has figured out how to have waiters bring you the food to your table here in France.
codewritinfool将近 7 年前
Literal serverless architecture.
emilfihlman将近 7 年前
This is pretty standard in most of Finland
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bwbw223将近 7 年前
We need SaaS for restaurants...
sonnyblarney将近 7 年前
&quot;San Francisco Restaurants Can’t Afford Waiters.&quot;<p>Uhhhh. No - that is really the wrong way to say it. There&#x27;s a supply&#x2F;demand mismatch obviously.<p>Clearly the wealthy residents of SF simply don&#x27;t want to pay ... for some reason.<p>I think there is something sneaky going on - when I lived in SF, restaurant prices were disturbingly cheap. As a Canadian, I&#x27;m used to not very good prices. But in SF, I couldn&#x27;t grasp it. I know that they employ a lot of undocumented labour, and I suggest this might have something to do with it - i.e. - a resto starts employing undocumented workers in the back simply to &#x27;stay alive&#x27; - but then it forces other restaurants into the same competitive bind. And then they start moving into other jobs - forcing those layers of the value chain to have &#x27;real wages&#x27; that are under minimum wage.<p>This is effectively what has happened in farming - and the same thing could be hitting restaurants - it&#x27;s one of the more pernicious aspects of irregular immigration and employment.
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abritinthebay将近 7 年前
“Specific SF restaurants are too cheap to pay proper wages to their staff” would be a more correct title.<p>This is not a general problem in SF.
pandasun将近 7 年前
San Francisco has the world&#x27;s richest companies, but you can&#x27;t even walk the street without running into a several homeless people every single block. Go figure, very &#x27;progressive&#x27;.
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crankylinuxuser将近 7 年前
Sure, whatever. Cause $2.35&#x2F;hr is just sooooooo expensive. So we sucker diners to do our labor for us, and , &#x27;pass on the savings&#x27; HAH.<p>Try, &quot;Nobody wants or can afford to do the work for such a pittance, so nobody does.&quot; I hope those businesses that do this die. Then again, won&#x27;t really need hope. New restaurants easily die within 1 year. Good riddance.
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