When I signed up for Charter in my new place, the salesman over phone repeatedly pressed me to buy telephone service. I repeatedly refused. I ordered internet only (1 Gb for $100/mo!). The technician came in and installed phone without telling me until he was done working. I asked him to please uninstall it, but he said he couldn't. I had to call in, cancel the phone service. Asked them to pick up the modem, because it's a $200 liability taking up space in my home. They refused. I had to take the modem in 95-degree weather (subway + walking, i dont have a car) to some place 7 miles away, eating up half of my saturday.