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Algorithmic merchandising will erode trust in Amazon

99 点作者 brisance超过 6 年前

18 条评论

maxxxxx超过 6 年前
Amazon has become very unpleasant to me. Their search feels more and more like a tool for manipulation instead of searching for what I want. For example I am searching for something and see 20 items. Then I click &quot;sort by price&quot; and suddenly only 5 items are shown. What has happened to the rest?<p>It&#x27;s the same with Google searches. It used to be when I put something into quotes they would search exactly for that. Now they are often adding other results that don&#x27;t even have that phrase. Seems they ae trying to tell me that although I searched for something they know that I really wanted something else.<p>I am starting to feel all these ML tools are mainly used for dis-empowering and manipulating people instead of empowering them.
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chriselles超过 6 年前
I remember being at Amazon in ‘98-99 when we referred to it as predictive ordering.<p>This was in reference to the concept of providing just in time delivery of commodity household consumables with the intent of customers voluntarily committing to indefinite duration deliveries for basic household needs, becoming more accurate over time with bigger comparative data sets, and able to proactively predict household consumable requirements.<p>Toothpaste, toilet paper, soap, laundry detergent, etc.<p>If I recall correctly, Amazon only had between 1 and 5 million customers at the time. Closer to the former than the latter.<p>It never went anywhere that I’m aware of during my time and tangential involvement with it.<p>I really don’t like the idea of behavioural psychology and economics being mashed up with AI and machine learning to maximise profit targeting me.<p>It’s bad enough having to engage with and overcome aggressive human salespeople adept at deflecting objections.<p>I don’t like being rude to people in the game of kabuki sales theatre.<p>But I really don’t like the idea of a T1000 Sales Terminator bot that is 5 steps ahead of my objections and preying on my specific personality vulnerabilities.<p>I’ve already got approx 100 Kindle book deals sitting unread.
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sigmaprimus超过 6 年前
I too have run into issues with AMZN they started out being great then slowly but surely they started doing tiny things that have caused me to remove their bookmarks and unbsubscribe to the daily emails that were drawing me back in. The last straw was when I ordered a tri-wing tipped screw driver to repair a WII console, the seller was from China and it took 3 weeks longer for the package to arrive than the six week estimated delivery time, when I opened the package it was a regular Philips head driver. I tried to post a review about the poor service and incorrect item and was blocked from doing so until I went through the AMZN mediation process, which is totally unacceptable,I should be able to let other people know about my opinion and experience with a seller otherwise what is the point of even showing customer reviews?
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unimpressive超过 6 年前
I nearly clicked away because the authors sheer paranoia made me lose faith in their point, so I&#x27;ll paste the punchline here:<p>&quot;But why not do the math for me? A quick calculation shows that the top bottle comes out to about 30 cents an ounce – two cents less than the bottom bottle. Why not show that fact?<p>This, folks, this is algorithmic merchandising at its finest.<p>Amazon knows exactly how many clicks it’s going to take for me to reach shopping fatigue. Not “on average for all shoppers,” or even “on average for each shopper who’s ever considered a bottle of hydrogen peroxide.” Amazon knows all of that, of course, but it also knows exactly how long it takes ME to get fatigued, to enter what I like to call “fuck it” mode. As in, “fuck it, I’m tired of this bullshit, I want to get back to the rest of my life. I’m going to buy one of these bottles.”<p>And because there’s no per-ounce breakdown of the 32-ounce bottle, and because that makes me suspicious of it, and because hell, who ever needs 32 ounces of hydrogen peroxide anyway, well, I’m just going to buy the $5 one.<p>Ca-ching! Amazon just made a nearly seven percent markup on my purchase. It took five clicks, 15 seconds, and a vast architecture of data and algorithmic mastery to make that profit.&quot;
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falcolas超过 6 年前
I have some worse news for the author - they overpaid by nearly 17¢ per oz, not 2¢.<p>The top is a <i>two pack</i> of 32oz bottles for a total of 64oz, coming in at just over 15¢ per oz.<p>This does nothing, of course, to discount the author&#x27;s claims; if anything it makes it worse. Why isn&#x27;t the quantity and per-object measure displayed clearly? Why do we have to rely on often subjective readings of item titles to figure out what they really are?
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matthewaveryusa超过 6 年前
Is there any evidence this is true? I just did the same search and got the same results -- I doubt we have the same fatigue. I think the results are a mix of incomplete metadata, product confusion within amazon, and various premiums for various delivery time horizons.<p>You want it now: 10 bucks,.<p>you want it bundled as an addon: 5 bucks.<p>you can wait and have it bundled with other pantry items: 2 bucks.<p>you have prime fresh: 2 bucks.<p>His argument is unsubstantiated paranoia. In fact, the &quot;you want it now&quot; category will _always_ fetch a premium, that&#x27;s just common logistical sense.<p>Never attribute to malice that which is adequately explained by other things.
mtnGoat超过 6 年前
I feel like this guy was up late and on edge and just wanted to rant about something, some pretty obvious things were missed in his analysis of Amazons practices. For instance he appears to have totally missed the fact that the $9 bottle actually was two 32oz bottles, so it was 64oz for $9. His distrust just cost him a ton of money.<p>Considering the author also admits to accidentally subscribing to things in the last. I would say they have a reading and paying attention to detail problem. :x
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ikeboy超过 6 年前
This is silly. For one, the premise is wrong - Amazon almost certainly makes more money selling the $9 item than the $5 one.<p>The oz showing is most likely a fluke because one product has incomplete metadata (with hundreds of millions of listings, many have incomplete data).
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sokoloff超过 6 年前
If a hangnail is that bad, the local supermarket or pharmacy seems a more sensible source for the remedy than Amazon, no?
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logfromblammo超过 6 年前
I got confused when the author said that a $1.29 bottle of 16oz 3% H2O2 was cheap. That is literally the price at <i>every</i> brick and mortar store that sells it. Walgreens: $1.29; CVS: $1.29; Kroger pharmacy: $1.29; Publix pharmacy: $1.29; Wal-Mart pharmacy: $1.29; Target pharmacy: $1.29 .<p>Hell, do a web search on &quot;hydrogen peroxide&quot; +&quot;$1.29&quot;.<p>Blain&#x27;s Farm and Fleet: $1.29; IGA: $1.29; Shop Rite: $1.29 . If you&#x27;re a contestant on The Price is Right, and see a 16oz bottle of peroxide, you bid $1.29, even if the previous contestant bid $1.28 .<p>It&#x27;s the rassafrassin&#x27; commodity price, dude. And it&#x27;s a staple household item.<p>You never go shopping on Amazon for something like that. Pick it up with your groceries.
kels超过 6 年前
I don&#x27;t think this is Amazon trying to trick anyone. Even though it&#x27;s the same brand, it&#x27;s two different sellers. The sellers make the listings, not Amazon.<p>The reason one shows the price breakdown in ounces and the other doesn&#x27;t was because it wasn&#x27;t set up in the listing to show that.<p>The shipping time is different because each listing has their stock in different warehouses.<p>My biggest gripe with Amazon is the third-party sellers all selling the same item they&#x27;re importing from a Chinese company but rebranding it (poorly). As an example search for gaming headsets and you start to notice that the headsets being sold under different brand names look exactly the same. If you look even closer at the images you will see they don&#x27;t even remove the original brand name from the headsets themselves.<p>To me the biggest erode in trust when I search for something and every result is the same item but rebranded and they&#x27;re all at different prices with their own collection of reviews.<p>I&#x27;ve bought many items on Amazon trying to find the superior version to find out they&#x27;re the exact same thing but rebranded.
tmaly超过 6 年前
I have been a prime member for quite some time, but now I end up doing a google search for any type of household good that you find could be prime pantry. In many cases I can find a cheaper option with almost as good pricing.<p>If you have young kids using diapers, amazon has been one of the most expensive places. I tend to go to the big box places like costco to get better deals.
johnwheeler超过 6 年前
Does the guy who wrote this realize the more expensive listing is for a pack of 2 bottles? I didn’t see him mention that anywhere. It pretty much renders the second half of his argument useless.<p>Also, the lack of a per ounce pricing could be more of a programming thing vs some conspiracy. Maybe amazon doesnt do that when there are multiple items.
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deckar01超过 6 年前
That very first screenshot shows the sorting set to &quot;featured&quot;. &quot;featured&quot; results literally means &quot;tell me what to buy&quot;.<p>Set the sorting to &quot;lowest price&quot;, filter by prime shipping, scroll down until you see decent reviews, and move on with your life.
tomc1985超过 6 年前
I&#x27;m not sure how much of this is &quot;algorithmic merchandising&quot; vs how much of it is that Amazon&#x27;s product database is cluttered and teeming with duplicates and inconsistent data entry.<p>Also, couldn&#x27;t he have just, you know, run to the drugstore?
slivym超过 6 年前
Does anyone else find Amazon Fresh put them off from purchasing? I go on Amazon, see £2 for a product, then find out it&#x27;s Amazon&#x27;s stupid subscription service and then I literally can&#x27;t buy that product from Amazon because.... all the ones I can actually buy are demonstrably overpriced!
paulgrant999超过 6 年前
You need to read up on the price-fixing by amazon. google &quot;1200 dollar book&quot;.<p>then look up some of the academic research on it.
amomshad超过 6 年前
&quot; The most significant difference, at least in terms of the information provided to me by Amazon, is the price – the top bottle is nearly twice as expensive as the bottom one.&quot; Its twice the quantity as well...