I love it. It communicates that he is ‘one of us’, that ‘he cares’ about his consumers, that he values our opinions. Even if he only answers with ‘no’. He is very busy, he doesn’t have time to write long answers. Does that mean he’s better off not answering? No, people love him for dropping short emails. Well, is that intentional, some sort of marketing strategy? That's probably part of it, but not more - otherwise more CEOs would do it.<p>Great stuff.