Did that blog post say anything consistent I just got confused reading it? Why is empathy not the secret sauce for building bridges or railroads? Is it maybe?<p>Naming empathy as the most important thing for a project is not even correct if you are doing homeless shelter charity work.<p>The biggest problems I've had in projects has always been of techical nature, or people failing to understand problems of techical nature, not people failing to feel with other people.