They should apologize not only for failing keyboards, but for creating a keyboard that is likely to give a lot of people repetitive stress injuries. The previous model started this trend. Most people will, hopefully, not experience this, but for people with RSI problems, each new generation of Macs has been worse and worse. Compare this to the 2007 MBPro models and there is simply no comparison. Unfortunately, the industry seems to follow wherever Apple goes blindly and does not care about healthy use of its devices. I expect a keyboard without any moving parts where one just jams on a glass surface (like the magic trackpad 2) any year now. I just hope we have universal healthcare in the US by then as worker's compensation is not too keen to pay for obvious work injuries like this in many states.