Apple now repairing MacBook keyboards in store, promising next day turnaround

The problem itself is a deceased equine that I&#x27;ll not further bludgeon here, but the comments section of that story was interesting in its level of apologetics. &quot;Hey, they&#x27;re fixing it, quit complaining.&quot; In 30 years of owning laptop computers, having never once had a keyboard go bad including the coffee-spilled ones, a speck of dust renders my keyboard unusable and I&#x27;m just supposed to suck it up without complaint? (Hypothetically; I personally have a MBP, but not a newer one.)<p>I lied, I&#x27;ll take one whack at this dead horse: with support costs continuing to escalate (in-store inventory, training, and employees aren&#x27;t free), <i>now</i> will you fix the keyboards for realsies this time?

I’m usually the last person to say this. But someone should definitely get fired over the 3 year keyboard fiasco. After the problems they had when they were first introduced in the 12” MacBook, someone should have said its time to switch directions.

my laptop is pretty much extension of my hands, i eat with it, sleep with it etc.. the keyboard breaking because of breadcrumb going in and me begging apple to fix it, waiting and not being able to code was just too much for me<p>1 year ago i tried to fix it myself, broke the space bar crimps on 6 month old mbp15, and they told me because i tried to fix it myself i have to pay 500E for the repair. keep in mind i make my own keyboards, i did not even think i will not be capable to remove a bread crumb from under the space bar.<p>few months ago I sold all my apple stuff, and have never been happier <a href="https:&#x2F;&#x2F;txt.black&#x2F;~jack&#x2F;bye-apple.txt" rel="nofollow">https:&#x2F;&#x2F;txt.black&#x2F;~jack&#x2F;bye-apple.txt</a>

The good old 2015 MacBook Pro keyboards were super nice. Why change a winning formula? Was it the quest for ever thinner laptop bodies?

Now if only the nearest Apple Store wasn&#x27;t 4 hours away... I used to have hope that they would open more Apple Stores, but Apple Japan has now even closed all the stores outside of the 5 largest cities in the country.<p>edit: apple keynotes piss me off because they seem to only care about making sexy flagship stores in cities that already have stores just brag about how awesome they are. All I need is a normal store in a mall where I can buy stuff and have it fixed in a reasonable time with reasonably competent staff. Just makes it seem they&#x27;re pivoting into a luxury brand instead of a technology brand &#x2F;rant from a Mac user for 29 years

Who cares how thin the damn thing is if it&#x27;s going to cause all these problems?<p>Seriously, I could deal with a laptop that is 3mm thicker.

About time but, will the repaired keyboard just start breaking in a year? Or is it a more robust design?<p>I have had 3 broken keys so far. Apple replaced one key, right in shop. I replaced one out of my own pocket. And the other just broke last week.<p>I hate this keyboard so much - I miss my 2012 Macbook Pro.

The fact that this service&#x2F;promise exists, indicates that this is a huge, <i>real</i>, problem that Apple shouldn&#x27;t keep ignoring.

I would respect Apple a lot more if they would just accept the defeat and publicly declare that their butterfly keyboard was a mistake and a complete failure. It was a bold experiment, and they don&#x27;t always work out but that&#x27;s okay! How could they not realize their stubbornness was precisely the reason why many customers have turned their back on these new MBPs? I can&#x27;t expect them to be perfect or correct all the time, but it&#x27;s more important to be able to accept when you&#x27;re this wrong.

Sadly they can&#x27;t fix the fact that my laptop has no Esc key.

We don&#x27;t have Apple Stores in Ireland -- just CompuB which is an authorized seller of Apple products. Does this apply to authorized merchants such as them who can represent Apple?

I just took my MacBook Pro in for butterfly keyboard issues and was quoted 5-7 business days, and I have coverage under Apple Care. I haven&#x27;t taken it in yet because I mostly use an external keyboard and that would be extremely disruptive to my work, maybe I&#x27;ll try again and see if they can do it in store.

Do we have any idea <i>how</i> they are doing this on a technical level? I was under the impression the butterfly keyboards were very difficult to replace, to the point where large pieces of the computer had to be replaced alongside it.

Have they fixed this as far as manufacturing goes now?<p>Or is there something inherent to the design that makes them prone to this issue that can&#x27;t be fixed?

just got mine one repaired returned today - so cool - a computer you can write stuff on without constant fear.<p>only thing is, my substitute thinkpad x230 with (stripped down) linux mint reminded me how a good computer (&amp; keyboard) can really feel, so i will prop. use that one for coding, and the mac retina display one for netflix &amp; keynote.

What a colossal fuck up.<p>My 2016 MacBook Pro has the best keyboard I&#x27;ve ever used in my life. It is a joy to type on. Of all the things that needed &quot;improving&quot; in my laptop, the keyboard would have been dead last.<p>Hell, if they were still selling 2016 MPBs today with the <i>exact same specs</i>, I&#x27;d take that over a 2018 one.

The keyboard is the most important part of a mobile computer. The fact that Apple has released <i>arguably</i> the worst keyboard since the 1980s in the MBP line these last few years to make it thinner shows how much they really care about their customer base.

Now if only they fixed the display cable issues that require replacing half the laptop (and $500+) to fix. For a tiny cable. Because it was soldered on.<p>This is basically my last personal macbook, it&#x27;s just not worth the money for repairs and hassle.

Url changed from <a href="https:&#x2F;&#x2F;9to5mac.com&#x2F;2019&#x2F;04&#x2F;23&#x2F;macbook-keyboard-repair-program&#x2F;" rel="nofollow">https:&#x2F;&#x2F;9to5mac.com&#x2F;2019&#x2F;04&#x2F;23&#x2F;macbook-keyboard-repair-progr...</a>, which points to this.

I&#x27;m surprised that they are doing this since it&#x27;s such a <i>small</i> problem.

Hello I’m a MBP owner with no keyboard problems after 2 years and I’m actually very happy to know that if I ever got an issue it will be replaced for free thanks to the extended repair program.<p>I am really alone???<p>Are others commenters all dissatisfied customers or just ranters who don’t work on macOS anyway ? Very curious...