I can add a few things here. (I'm a cofounder at Job Portraits[1], an employer branding studio in SF.)<p>In our experience, successful employer brands turn on a startup's willingness to be transparent. Everyone in the Bay Area (not just engineers) has a bloodhound's nose for bullshit. I can't overemphasize this—the norm is vicious, laugh-in-your-face skepticism.<p>Our best projects are with startups who get this, and the solution isn't rocket science: you have to address your struggles.<p>Marketing teams are most likely to balk at revealing their company's flaws, but what's surprised us is how often technical leaders also refuse to address their team's shortcomings. In part this is because technical folks are deeply skeptical of anything their recruiting teams want (that's another story), but it's also a function of embarrassment...or even outright shame.<p>The classic case is the eng leader at a small startup who was previously at a FAANG company. They've spent the last few years as part of a well-oiled machine—but now everything is broken! Processes aren't just inefficient—they don't exist! The mobile app doesn't just suck—nobody knows how to fix it because that one guy who built it ditched for a FAANG job! (Oops.)<p>A huge part of our job, as an agency, is coaching leaders to see transparency as a competitive advantage. We say something like, "This isn't about confessing your sins. It's about revealing challenges that the right engineers will be THRILLED to solve." It's not that [thing] is broken; instead tell candidates that "this is an opportunity to implement [thing] the way you've always wanted." It's not that your failure to build [blah] is hurting the business; instead tell candidates to "come build mission-critical infrastructure." And the more specific you are, the better.<p>This is a mindset shift more than anything, and when we're able to pull it off it opens the door to an employer brand that candidates will trust.<p>Oh, and a quick note for any product marketing people who are reading this: Jobs are not products. You can't return them to the store or ask for a refund. Every person your company hires is taking a huge gamble on you. If you only 'put your best face forward' with an employer branding project, you risk emotional apocalypse if, during the person's first 30 days, they realize they were misled by a rosy employer brand. Tread carefully!<p>As we like to say, assume your audience (candidates) is as smart, or smarter, than you are. Even if they don't trust you, you need to trust them to self-select in—or self-select out—and the only way they can do that is with the truth.<p>[1] <a href="https://www.jobportraits.com/" rel="nofollow">https://www.jobportraits.com/</a>