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Show HN: A completely new approach to ticketing in Slack

4 点作者 pacavaca将近 6 年前

2 条评论

pacavaca将近 6 年前
Hello, HN!<p>Today I&#x27;m sharing a case and solution that we&#x27;ve gradually discovered and developed while running the original OneBar idea by our beta-customers. I posted a link to a blog post, because it better describes what we&#x27;ve built, but the whole thing is live and functional, so please feel free to signup and play with it!<p>Here&#x27;s a brief summary:<p>Problem: A lot of internal teams have to deal with a flow of ad-hoc work-requests coming from Slack. In order to organize and track work they need to somehow turn Slack conversations into tickets. Slack offers &quot;slack actions&quot; to solve this problem, but they don&#x27;t work well with arbitrarily structured conversations (e.g. multiple messages, threads, etc).<p>Solution We propose a completely new interface separate from Slack, where you can conveniently Select relevant messages from any discussion, turn them into tickets and then track in OneBar. Right now our workflow is mainly UI based, but we provide some AI assistance and plan to build up more of it in the future.<p>We spent quite some time building this thing, and I&#x27;d really love to hear your feedback, good or bad. Thank you! peace
airocker将近 6 年前
Looks very useful.
评论 #20034487 未加载