Dear BoltBus

This is a nice feature request, but can we try to get out of habit of proclaiming enhancements as "trivial" without knowing anything about the architecture? We all hate it when our customers/clients/bosses do this to us, right? Let's lead by example.

Being able to see delays via a mobile app might be enough to get me to try BoltBus and Megabus again.<p>In my experience, BoltBus and Megabus have extremely poor customer service. I've had multiple bad experiences with them and as a result I refuse to use their services any more.<p>Last month I waited an hour and a half in 40 degree weather for the Megabus from NYC to Philadelphia. Throughout that time, none of the staff on site had any idea of what was going on, or if they did no one told us what the problem was and when we could expect the next bus to arrive. We heard later that both buses scheduled during that time had broken down.

It's not that hard to do this and the service it provides is great. I currently live in Princeton, where they have the TigerTracker: <a href="http://princeton.transloc.com/" rel="nofollow">http://princeton.transloc.com/</a><p>And I know that, for instance, the Swiss railways can also be tracked in real time: <a href="http://www.swisstrains.ch/" rel="nofollow">http://www.swisstrains.ch/</a>

I've been in this same situation before. Campus busses at my university do this; why can't a company that only does buses do it too? In fact, I'd even pay an extra buck to see the info. They could use GPS data plus a phone app to improve their ticketing system too. i.e. use your phone to check in when you're in front of the bus and it gets verified on their site instead of handing the driver a piece of paper and an ID.

I live in Boston.<p>When I saw <i>Salt</i> in the theater, there's a scene where Evelyn Salt, in disguise, rides in from DC to New York. The audience laughed when they saw her on the BoltBus.

The site's down. Does anyone have a mirror?

Why wouldn't they do this?