Kenya has an advantage over most other cheap countries for call center outsourcing, and it's the accent. The kenyan accent is easy to understand and more crisp, compared to accents like Indian, Chinese or West African. See sample: <a href="http://www.youtube.com/watch?v=8U1h51HiqTg" rel="nofollow">http://www.youtube.com/watch?v=8U1h51HiqTg</a>