I actually like it :)<p>Getting a human to help out, kind of refreshing. Keeping things simple is awesome.<p>I imagine your primary challenge will be getting the job done correctly 100% of the time and being able to communicate to the users (via sms) effectively and in a timely fashion without missing any key details.<p>You don't want to mess up someone's day, yet when you outsource the jobs (unavoidable if the business scales), you'll be really exposed to human error.<p>If you're planning to use AI to do this, I would be less optimistic. AI is not anywhere the likes of Elon Musk like to claim on the Joe Rogan podcast or on other overly exuberant talk-show host programs :)<p>Mini-digression-rant over :)<p>Jokes aside, all the best, even if it fails you'll have heaps of fun with it cheers.