When someone use my product for a while and I send a message, for a good percentage I get feedback but for people who signed up and didn't use much the product/dropout before even activating I'm having a hard time to get feedback<p>How can you get feedback from users who are churning? Any creative methods that helped you? I'd love to hear your story about getting feedback
There's a thing called Exit Survey that a lot of people use. I've seen it working too. There are some SaaS products that can do that part of marketing automation cycles.