> That is, the core processes a business executes—from how it produces a product, to how it interacts with customers, to how it delivers services—are increasingly specified, monitored, and executed in software.<p>When I think of businesses I think of the local auto repair shop, the restaurant around the corner, the paving company working on the roads, the local HVAC company around the corner from me, and the local gyms.<p>The core products at the boot camp workout place across the street from me don't need to be specified, monitored, or executed in software.<p>Somehow this reminded me that empathy is decreasing in society (you can search on it). Putting more computers between businesses and people isn't necessarily going to be better for people or the way we interact with each other.