Yeah. I helped a friend of mine get signed up. You enter all your information on their web site (address, phone #, etc.) and then during the chat, they make you confirm all the information you just put in. Why the hell did I waste 10 minutes filling out the site just to have to retype it in during the chat?<p>And their shopping cart is all f'ed up. They let you put conflicting deals into your cart (i.e. she chose a deal on internet that was only for current customers and a deal on cable that is only for new customers). And the cart happily allowed it. Around the 10 minute mark of the chat, the rep says "Oh. I just noticed that those deals aren't compatible. You'll need to do X instead" where X was about $20 a month more. I canceled the order, called them, and asked how was a person supposed to know which deals are conflicting and which ones aren't if their own website doesn't stop them from being put in the cart? Finally I got the rep on the phone to give me both deals. Took about an hour of reasoning with them, making them walk through the website with me (which I'm sure they didn't), and finally just threatening to hang up and go with Qwest and DirecTV. I think it was the latter that finally tipped the scale. Of course, she can't get Qwest or DirecTV at her apartment :)