How to Turn Disaster Into Gold

8 点作者 azsromej超过 14 年前

1 comment

statictype超过 14 年前

I'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter."<p>I guess 37 Signals did just that.

评论 #2145403 未加载